Transforming Performance Conversations (MG52-1)
Duration: 1 day
This course focuses on how to use coaching approaches to make performance conversations more effective, purposeful, and results-focused. Strong performance conversations play an essential role in creating clarity, strengthening accountability, and supporting continuous improvement. Participants will explore how coaching skills can be used to improve the quality of day-to-day performance dialogue, helping individuals reflect, take ownership, and identify practical actions. The session equips managers and leaders with approaches to handle performance conversations in a way that supports both immediate performance and longer-term development.
This course is designed for managers and leaders who want to strengthen performance by improving the quality of their conversations, using coaching to drive greater ownership, clarity and results.
Coaching for Performance Conversations
- Understanding the role of coaching in driving performance and accountability
- Moving from directive to coaching-led conversations
- Using structured questioning to improve clarity and ownership
- Delivering feedback that is clear, specific, and actionable
- Handling difficult conversations and resistance effectively
- Embedding regular, high-quality performance conversations into daily management
At the end of this course, delegates will be able to:
- Use coaching techniques to improve the quality of performance conversations
- Ask effective questions that drive insight, ownership, and action
- Provide clear, constructive feedback that improves performance
- Handle challenging or sensitive conversations with confidence
- Build accountability and support development through regular dialogue