Leading Performance Through Coaching (MG53-2)
Duration: 2 days
This two-day programme focuses on strengthening how managers use coaching and performance conversations to drive results, build accountability, and support development. It combines practical coaching approaches with the skills needed to handle both everyday and more challenging performance discussions. The programme builds from core coaching principles and techniques through to applying these in real performance scenarios. Participants will develop greater confidence, improve the quality of their conversations, and leave with practical approaches they can apply immediately in their role.
This programme is designed for managers who regularly hold performance conversations and want to improve how these are handled in practice. It is particularly relevant for those looking to move beyond directive discussions and use coaching to drive greater ownership, clarity, and performance. It is suited to managers who want to build confidence in both everyday and more challenging conversations, including feedback, performance issues, and development discussions, and who recognise the impact these conversations have on team performance and accountability.
Foundations of Coaching and Effective Conversations
- Understanding the role of coaching in improving performance and accountability
- Shifting from directive to coaching-led management approaches
- Building core coaching skills, including listening and effective questioning
- Structuring conversations to create clarity, ownership, and action
- Practising coaching techniques in everyday performance scenarios
Coaching for Performance Conversations
- Understanding the role of coaching in driving performance and accountability
- Moving from directive to coaching-led conversations
- Using structured questioning to improve clarity and ownership
- Delivering feedback that is clear, specific, and actionable
- Handling difficult conversations and resistance effectively
- Embedding regular, high-quality performance conversations into daily management
At the end of this course, delegates will be able to:
- Use coaching techniques to improve the quality of performance conversations
- Ask effective questions that drive insight, ownership, and action
- Provide clear, constructive feedback that improves performance
- Handle challenging or sensitive conversations with confidence
- Build accountability and support development through regular dialogue