The ability to communicate effectively is critical in achieving sustained performance and business excellence. As such, business professionals must have the understanding and confidence to communicate with clients, customers, suppliers and other business associates. Challenging one-to-one and group activities will help delegates to enhance their communication skills and assertiveness.
At the end of this programme delegates will be able to:
- Use effective communication skills
- Apply assertiveness when managing difficult situations and people
- Employ NLP to enhance communication skills
- Understand the techniques of effective presentations
- Develop the art of report writing
- Understand cross-cultural communication