How to be effective at communication
Jan 29, 2016
Having effective communication skills, verbal and non-verbal alike is rapidly becoming a major desire when employers are hiring, partly because of how far it can go in the corporate world. Many companies are also investing money into getting the training necessary for their employees so they are able to communicate more effectively.
The basic definition of communication is “the imparting or exchanging of information by speaking, writing, or using some other medium”. In the office, communication extends to emails, calls, reports, etc.
1. Body Language
When communicating with other people, is it important that you are adjusted to the type of interaction. Simple things such as relaxing your body will send the message across that the environment is comfortable. However, this should be adjusted when in a more serious setting such as a meeting or a project. Setting the environment by having a more serious posture will convey the correct message.
The tone of one’s voice is also just as important as body language due to them both going hand in hand with each other. Learning how to use your voice in the correct manner for different situations is a good way to convey a message. When presenting something quite serious, having the tone of voice to back it up will make sure people are taking you seriously.
This doesn’t just extend to spaces within the office. If you are talking to a client and your tone is a dull, miserable one, they won’t be as engaged with you because of the message you are conveying and more importantly, because of how you are actually conveying it.
3. Electronic forms of communication
Most employees use email and other forms of text-based communications amongst each other and to communicated with customers. It is here where the writer must be careful because when using text conversations, there is no tone, there is no body language or facial expressions. You represent yourself, how you are feeling and what you are trying to get across simply by words on a screen.
These messages should be double checked and read over because you don’t want to end up sending smily faces in a professional email, or end up sounding too serious in a light hearted exchange.
Having good communication skills is one of the characteristics of what makes a good employee, manager and customer stand out. These skills can be applied to every aspect of daily life and they could easily be used to create advantageous business relations, friendships or establishing connections with people.