How do organisations Increase employee engagement through HRM?
Jun 25, 2014
A Harrods case study
People are a vital resource of any successful organisation. They are responsible for interacting daily with a variety of stakeholders such as customers, senior managers and suppliers, to ensure the day-to-day running of the business.
Harrods has been in business for over 160 years and employs 4000 people. In 2010 Harrods was purchased by Qatar Holding who embarked on a unique and challenging programme of change focused on creating competitive edge by positively engaging its employees.
Effective HRM includes 3 key steps:
- Recruitment and selection - attracting suitable new employees.
- Performance - enabling employees to perform their roles to the best of their ability
- Development - developing all employees to build their careers through identifying career progression opportunities.
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