Open Courses

Training Design and Facilitation

Developing Internal Trainers



The role of training the trainer is vital to the success of learning. Trainers are the key to the delivery of successful and impactful training sessions. The ability of the trainer to transfer their knowledge to their delegates and ensure that this information is retained is vital. This course has been designed to provide trainers with the knowledge and skills required to design and deliver effective training and development sessions.

It will arm you with various learning styles, learning methods, activities and exercises and will give guidance in the art of designing training programmes, which deliver results for your team and organisation.

Who should attend

This programme is designed for Managers, Learning & Development Specialists, Team Leaders, and all those involved in on-the-job training or have the role and responsibility for knowledge transfer and delivering workplace training.


Identifying and understanding training needs

  • Recognising the gaps in performance and the needs of the business
  • The benefits and pitfalls of being a trainer
  • Putting together a proposal for training provision
  • Considering the learners – writing effective learning objectives

Planning and designing the training

  • Choosing content and resources effectively
  • Developing your framework: ADDIE model
  • Using learning style models in training design: VARK, 7 styles, Honey & Mumford
  • Creating materials using e-learning apps and appropriate technologies or platforms
  • Putting together a learning plan

Implementing and delivering

  • Your style as a trainer and the environment you create
    • Presenting yourself and establishing credibility
    • Using body language and voice: volume; tone; pitch and inflection
  • What must, should and could get you across in the given time
  • Ensuring the materials and equipment are used in the most appropriate way

Facilitating dynamic training sessions

  • Leading and supporting – the role of a facilitator
  • Key skills for building rapport with everyone
    • Questioning techniques to check learning and understanding
    • Listening actively and handling small and large groups
  • Knowledge transfer back in the work-place

Evaluating the training and following up

  • Kirkpatrick’s evaluation model versus modern thinking and trends
  • Monitoring and recording reaction during training events
  • The end of event feedback form and learnings
  • On-going and workplace measures in behaviour and performance

At the end of this course, delegates will be able to:

  • Use learning styles and be flexible in their approach
  • Develop a training proposal
  • Design training and develop a learning plan
  • Deliver training with confidence and credibility
  • Employ facilitation skills
  • Use effective questioning to build engagement
  • Handle different sized groups of learners
  • Understand evaluation models and how to use them

VAT: Courses held in London are subject to VAT at the current rate