Open Courses

The Art of Effective Communication and Compelling Presentation

CP3

(3 Reviews)

Introduction

The ability to communicate effectively is critical in achieving sustained performance and business excellence. Business professionals must have the understanding and self-confidence to effectively present and communicate with clients, customers, suppliers and other business associates. Throughout this course, challenging one-to-one and group activities will help participants to enhance their communication skills, become more assertive and improve their proficiency in presenting both on their feet and in writing.

Who should attend

This course is designed for all those in managerial and administrative positions who recognise that good communication and presentation skills are key factors in enabling them to achieve outstanding performance within the workplace.

COURSE PROFILE

Effective Communication Skills

  • Theories of behaviour and interpersonal relationships
  • Types of communication
  • Questioning and listening
  • Barriers to communication
  • Body language

Identifying Methods and Skills of Applying Assertiveness and its Impact on Communication

  • Your assertive rights
  • The art of saying “No”
  • Handling conflict
  • Giving and receiving feedback

The Art of NLP (Neuro-Linguistic Programming)

  • Creating a rapport
  • Improving personal and interpersonal relationships

Cross-Cultural Communication

  • Developing greater sensitivity to cultural differences
  • Avoiding potential cross-cultural pitfalls

Introduction to Presenting

  • Identifying good and bad habits
  • Dealing with common fears

Planning and Preparing Effective Presentation

  • The key elements of good structure
  • Tips on dealing with nerves and building self-confidence
  • Using confident body language and eye contact

Delivering a Presentation

  • Speaking with confidence whilst reading audience body language
  • Conveying you message clearly and to the point: appreciating the do’s and don’ts

Public Speaking Techniques

  • Understand the dynamics of public speaking
  • Differences between presentations and public speaking
  • Understand how to use rhetorical techniques

Dealing with Spontaneous Situations

  • Thinking on your feet
  • Dealing with difficult audiences

Preparing and Conducting Effective Meetings

  • Roles and responsibilities
  • Meeting structure
  • Meeting effectiveness

Report Writing

  • Developing a report
  • Structuring and delivering a written report
  • Analyse feedback for re-submission

Presentation and Speaking in Practice

  • Preparing and delivering a short presentation
  • Evaluation and feedback by group
SKILLS

At the end of the course participants will be able to:

  • Use effective communication skills
  • Apply assertiveness when managing difficult situations and people
  • Employ NLP to enhance communication skills
  • Understand the techniques of effective presentations
  • Understand cross-cultural communication
  • Critically assess their own presentation style
  • Overcome anxiety through adequate preparation and planning
  • Effectively apply tools and techniques essential for delivering well-structured and powerful presentations
  • Engage and influence the audience while successfully maintaining their attention
  • Deliver authentic and inspirational presentations with an impact
  • Prepare and present a written report
  • Run and deliver productive meetings
COMPETENCIES
  • Assertiveness
  • Communication
  • Conducting Meetings
  • Cross Cultural Communication
  • Giving Constructive Feedback
  • Presentation Skills
  • Public Speaking
  • Report Writing
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