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Successful Supervisory Skills for Team Leaders

Achieving Business Success utilising NLP

SC32

(3 Reviews)

Introduction

In order to fulfil a role of a supervisor and achieve results through effective supervision of staff requires a range of skills. This course will provide participants with the skills necessary to increase work effectiveness and acquire an improved understanding of how to perform as a manager or supervisor in the workplace. NLP is the difference that makes the distinction between those who excel and those who get by; it will give participants new skills to communicate, motivate, influence, negotiate, lead, and empower.

Who should attend

This practical course is designed for prospective managers, supervisors, team leaders, department heads and those who wish to obtain necessary skills for leading an effective team and work flow.

COURSE PROFILE

Identifying the Role of Supervisor/Team Leader

  • Recognising the differences and similarities
  • Understanding the fundamentals of the role

Appreciating the Organisation's Goals, Purpose and Key Tasks

  • Recognising what impact goals have on task completion

Creativity and Business Process Mapping

  • Implement, monitor and maintain improvements

The Teamwork Approach

  • Teambuilding and co-operation
  • Motivation and direction
  • Coaching and counselling
  • Performance appraisal

The Advanced Skills Necessary for Recruitment and Selection

  • Realising the process of selecting the right candidate

Introduction to Leadership Thinking and Styles

  • Understanding as a leader what your preferences

Organising the Workflow

  • How to apply tools and techniques to organise the flow of work

Setting Targets and Priorities in Co-operation with Other Departments

  • Understanding collaboration
  • Recognise the impact on teams when setting and achieving targets

Understand the Definitions, Principles and Benefits of NLP and its Use in Business

  • Five Pillars of NLP and how they apply in our everyday life
  • Enhancing your business and personal success

Develop Greater Flexibility to Respond to your Environment

  • Motivate and manage yours and others emotions
  • Know how to set well-formed outcomes/goals and take action 

Effective Communication and Influence

  • Building rapport quickly with everyone you interact with
  • Improving results by challenging what limits your performance 

Solving and Resolving Problems and Conflicts

  • Problem solving and decision making
  • Build good quality relationships
  • replacing conflict with co-operation
  • Become more creative and embrace change and new challenges

Interpersonal Relationship Skills

  • Improve personal supervision/appraisals and discipline of staff
  • Become an effective team member and leader of a team
SKILLS

At the end of the course delegates will be able to:

  • Build dynamic teams
  • Conduct staff appraisals
  • Coach and counsel their staff
  • Identify leadership styles
  • Make management decisions and effectively solve problems
  • Apply motivational tools and techniques
  • Introduce effective recruitment strategies
  • Enhance performance at meetings, negotiations, and presentations
  • Influence, lead, empower and motivate others
  • Develop creativity and flexibility in day-to-day business
  • Change unwanted behaviours and habits in positive ways
  • Recognise and use powerful language patterns
  • Build and maintain rapport - the key to successful relationships
  • Increase flexibility of behaviour
COMPETENCIES
  • Building Rapport
  • Coaching
  • Communication
  • Conflict Resolution
  • Creativity
  • Decision Making
  • Interpersonal Skills
  • Leadership
  • Performance Appraisal
  • Problem Solving
  • Recruitment and Selection
  • Team Building
  • Teamwork
  • Strategic Thinking
  • Workforce Planning
COURSE REVIEWS
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