Open Courses

Identifying the Role of Supervisor/Team Leader

• Recognising the differences and similarities
• Understanding the fundamentals of the role

Appreciating the Organisation's Goals, Purpose and Key Tasks

• Recognising what impact goals have on task completion

Creativity and Business Process Mapping

• Implement, monitor and maintain improvements

The Teamwork Approach

• Teambuilding and co-operation
• Motivation and direction
• Coaching and counselling
• Performance appraisal

The Advanced Skills Necessary for Recruitment and Selection

• Realising the process of selecting the right candidate

Introduction to Leadership Thinking and Styles

• Understanding as a leader what your preferences

Organising the Workflow

• How to apply tools and techniques to organise the flow of work

Setting Targets and Priorities in Co-operation with Other Departments

• Understanding collaboration
• Recognise the impact on teams when setting and achieving targets

Understand the Definitions, Principles and Benefits of NLP and its Use in Business

• Five Pillars of NLP and how they apply in our everyday life
• Enhancing your business and personal success

Develop Greater Flexibility to Respond to your Environment

• Motivate and manage yours and others emotions
• Know how to set well-formed outcomes/goals and take action 

Effective Communication and Influence

• Building rapport quickly with everyone you interact with
• Improving results by challenging what limits your performance 

Solving and Resolving Problems and Conflicts

• Problem solving and decision making
• Build good quality relationships
• replacing conflict with co-operation
• Become more creative and embrace change and new challenges

Interpersonal Relationship Skills

• Improve personal supervision/appraisals and discipline of staff
• Become an effective team member and leader of a team