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Quality Assurance for Professionals



Adopting a Quality Management System is a critical strategic decision within an organization, which can improve overall performance and provide a platform for sustainable development.

This course will demonstrate the benefits to an organisation or implementing a Quality Management System based on International Standards, and provide tools and techniques which will provide delegates with the knowledge and understanding to develop and implement a robust quality framework within your organisation.

Who should attend

This practical and informative course has been designed for leaders and quality managers with a responsibility for formulating and implementing long term strategic planning, either within the quality department, or across the organization.  It will also be highly valuable for those responsible for measuring and improving the performance of others.

5 days

London | £3600


What is Quality: Key principles

  • Spheres of Quality Control, Assurance and Management
  • Quality systems and standards
  • Strategic Quality Planning and Communicating the quality policy
  • Facilitating Continual Improvement and Methods
  • Implementing Quality Management

Quality Management Systems

  • Understanding the requirements for a QMS
  • Regulatory Environment Bullet
  • Appreciating Stakeholder Needs and Expectations to planning for a QMS
  • Using Risk based thinking to Set Quality Objectives
  • PDCA Cycle (plan–do–check–adjust)
  • Controlling Externally provided and contracted services

 Quality Audits & Conformance

  • Conducting Audits using QMSs - ISO 19011
  • The Audit Planning cycle - Initiation, Planning, Conducting, Evaluation, Reporting and Follow up
  • Conformance and conformity assessment
  • Identifying and Managing CAPAs (Corrective Action Preventive Action)
  • Evaluating QA performance and Certification

Quality Benchmarking and Implementation

  • Identify key industry benchmarks
  • Evaluating internal Value Drivers and KPIs
  • Performing Gap Analysis
  • Preparing an Annual Audit Schedule
  • Conducting strategic management reviews of quality related performance outcomes
  • Managing issue resolution relating to procedure or process quality 

Knowledge Management

  • The Knowledge Management imperative Vision, Gap analysis, Protecting knowledge, Creating Intellectual Property
  • Transformation Procedures and Guidelines
  • Develop skills to enhance Knowledge Management
  • Artificial Intelligence and Developing Knowledge Management strategy
  • Implementing your Knowledge Management framework

Artificial Intelligence and Developing Knowledge Management strategy


At the end of the course participants will be able to:

  • Understand the key principles of Quality Management and Quality systems
  • Communicate your quality policy across the organisation
  • Plan for the implementation of a Quality Management System across your organisation
  • Conduct quality audits to an internationally recognised standard
  • Implement quality benchmarking across the organisation
  • Develop and implement a Knowledge Management system across the organisation.
  • Knowledge Management
  • Quality Assurance
  • Quality Management Systems

VAT: Courses held in London are subject to VAT at the current rate

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