Open Courses

Quality Assurance and Auditing



Adopting a Quality Management System (QMS) is a critical strategic decision within an organisation, which has the potential to improve overall performance and provide a platform for sustainable development.

This course has been designed to demonstrate the benefits to an organisation of implementing a Quality Management System based on International Standards.  It will equip delegates with the knowledge and understanding to develop Quality strategies and a robust framework within the organisation for continual improvement.

Who should attend

This practical and informative course has been designed for Leaders, Quality Managers and Operations Managers and those with a responsibility for formulating and implementing long-term Quality strategies, either within the quality department, or across the organisation.  It will also be highly valuable for those responsible for measuring and improving the performance of others.


Leadership commitment to a quality approach

  • Conducting strategic management reviews for quality related performance outcomes
  • Ensuring quality policy and objectives are compatible with strategic direction
  • Securing senior management buy-in and commitment to the implementation and leadership of Quality Management Systems
  • Ensuring the quality policy is understood, adhered to and that your QMS is integrated into organisational business processes

What is Quality: Key principles

  • Scopes of Quality – Control, Assurance and Management
  • Strategic Quality Planning and communicating the quality policy
  • Implementing a companywide Quality Management initiative

Quality Management Systems

  • The purpose and business benefits of a Quality Management System
  • Understanding the responsibilities of senior management and the Plan, Do, Check, Act (PDCA) cycle
  • Appreciating stakeholder and shareholders needs and expectations
  • Using risk based thinking to set quality objectives

Quality audits and conformance

  • The audit planning cycle - initiation, planning, conducting, evaluating, reporting and follow-up
  • The role and responsibilities of an auditor in using QMSs - ISO 19011
  • Gathering objective evidence through observation, interviewing and sampling of documents
  • Conducting a conformity assessment

Continual improvement

  • Identifying and managing CAPAs (Corrective Action Preventive Action)
  • Understanding the recurring cycle of continuous improvement
  • Corrective action & Continual improvement (Clauses 10.2 & 10.3)
  • Communicating and reporting performance updates

At the end of this course, delegates will be able to:

  • Understand the key principles of Quality Management and Quality Systems
  • Appreciate the commitment needed to ensure buy-in across the organisation
  • Communicate your quality policy across the organisation
  • Plan for the implementation of a Quality Management System across the organisation
  • Conduct quality audits to an internationally recognised standard
  • Plan for continual improvement of non-conformity

VAT: Courses held in London are subject to VAT at the current rate