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Workforce Planning to Achieve Strategic Objectives
25-29 Sep 23 (London)
Course family: Human Resources Management -
Strategic Marketing Management
25-29 Sep 23 (London)
Course family: Marketing -
Financial Accounting and Reporting (IFRS)
25-29 Sep 23 (London)
Course family: Finance and Accounting
Quality Assurance and Auditing
PL7
Introduction
Adopting a Quality Management System (QMS) is a critical strategic decision within an organisation, which has the potential to improve overall performance and provide a platform for sustainable development.
This course has been designed to demonstrate the benefits to an organisation of implementing a Quality Management System based on International Standards. It will equip delegates with the knowledge and understanding to develop Quality strategies and a robust framework within the organisation for continual improvement.
Who should attend
This practical and informative course has been designed for Leaders, Quality Managers and Operations Managers and those with a responsibility for formulating and implementing long-term Quality strategies, either within the quality department, or across the organisation. It will also be highly valuable for those responsible for measuring and improving the performance of others.
5 days
London | £4950
Dubai | $4950
COURSE PROFILE
Leadership commitment to a quality approach
- Conducting strategic management reviews for quality related performance outcomes
- Ensuring quality policy and objectives are compatible with strategic direction
- Securing senior management buy-in and commitment to the implementation and leadership of Quality Management Systems
- Ensuring the quality policy is understood, adhered to and that your QMS is integrated into organisational business processes
What is Quality: Key principles
- Scopes of Quality – Control, Assurance and Management
- Strategic Quality Planning and communicating the quality policy
- Implementing a companywide Quality Management initiative
Quality Management Systems
- The purpose and business benefits of a Quality Management System
- Understanding the responsibilities of senior management and the Plan, Do, Check, Act (PDCA) cycle
- Appreciating stakeholder and shareholders needs and expectations
- Using risk based thinking to set quality objectives
Quality audits and conformance
- The audit planning cycle - initiation, planning, conducting, evaluating, reporting and follow-up
- The role and responsibilities of an auditor in using QMSs - ISO 19011
- Gathering objective evidence through observation, interviewing and sampling of documents
- Conducting a conformity assessment
Continual improvement
- Identifying and managing CAPAs (Corrective Action Preventive Action)
- Understanding the recurring cycle of continuous improvement
- Corrective action & Continual improvement (Clauses 10.2 & 10.3)
- Communicating and reporting performance updates
SKILLS
At the end of this course, delegates will be able to:
- Understand the key principles of Quality Management and Quality Systems
- Appreciate the commitment needed to ensure buy-in across the organisation
- Communicate your quality policy across the organisation
- Plan for the implementation of a Quality Management System across the organisation
- Conduct quality audits to an internationally recognised standard
- Plan for continual improvement of non-conformity
Upcoming Courses
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