Open Courses

Quality Assurance and Auditing



Adopting a Quality Management System (QMS) is a critical strategic decision within an organisation, which has the potential to improve overall performance and provide a platform for sustainable development.

This course has been designed to demonstrate the benefits to an organisation of implementing a Quality Management System based on International Standards.  It will equip delegates with the knowledge and understanding to develop Quality strategies and a robust framework within the organisation for continual improvement.

Who should attend

This practical and informative course has been designed for Leaders, Quality Managers and Operations Managers and those with a responsibility for formulating and implementing long-term Quality strategies, either within the quality department, or across the organisation.  It will also be highly valuable for those responsible for measuring and improving the performance of others.

5 days

London | £3900
Dubai | $4950


Leadership commitment to a quality approach

  • Conducting strategic management reviews for quality related performance outcomes
  • Ensuring quality policy and objectives are compatible with strategic direction
  • Securing senior management buy-in and commitment to the implementation and leadership of Quality Management Systems
  • Ensuring the quality policy is understood, adhered to and that your QMS is integrated into organisational business processes

What is Quality: Key principles

  • Scopes of Quality – Control, Assurance and Management
  • Strategic Quality Planning and communicating the quality policy
  • Implementing a companywide Quality Management initiative

Quality Management Systems

  • The purpose and business benefits of a Quality Management System
  • Understanding the responsibilities of senior management and the Plan, Do, Check, Act (PDCA) cycle
  • Appreciating stakeholder and shareholders needs and expectations
  • Using risk based thinking to set quality objectives

Quality audits and conformance

  • The audit planning cycle - initiation, planning, conducting, evaluating, reporting and follow-up
  • The role and responsibilities of an auditor in using QMSs - ISO 19011
  • Gathering objective evidence through observation, interviewing and sampling of documents
  • Conducting a conformity assessment

Continual improvement

  • Identifying and managing CAPAs (Corrective Action Preventive Action)
  • Understanding the recurring cycle of continuous improvement
  • Corrective action & Continual improvement (Clauses 10.2 & 10.3)
  • Communicating and reporting performance updates

At the end of this course, delegates will be able to:

  • Understand the key principles of Quality Management and Quality Systems
  • Appreciate the commitment needed to ensure buy-in across the organisation
  • Communicate your quality policy across the organisation
  • Plan for the implementation of a Quality Management System across the organisation
  • Conduct quality audits to an internationally recognised standard
  • Plan for continual improvement of non-conformity

VAT: Courses held in London are subject to VAT at the current rate