Open Courses

Quality Assurance and Auditing

PL7

Introduction

Adopting a Quality Management System (QMS) is a critical strategic decision within an organisation, which has the potential to improve overall performance and provide a platform for sustainable development.

This course has been designed to demonstrate the benefits to an organisation of implementing a Quality Management System based on International Standards.  It will equip delegates with the knowledge and understanding to develop Quality strategies and a robust framework within the organisation for continual improvement.

Who should attend

This practical and informative course has been designed for Leaders, Quality Managers and Operations Managers and those with a responsibility for formulating and implementing long-term Quality strategies, either within the quality department, or across the organisation.  It will also be highly valuable for those responsible for measuring and improving the performance of others.

5 days

London | £4950
Dubai | £4950

27 - 31 Jan 25 (London) 28 Apr - 02 May 25 (London) 16 - 20 Jun 25 (London)
04 - 08 Aug 25 (London) 29 Sep - 03 Oct 25 (London) 17 - 21 Nov 25 (London)
RESERVE A SEAT
COURSE PROFILE COMPETENCIES BOOKING
COURSE PROFILE

Leadership commitment to a quality approach

 

  • The role of leadership in supporting quality management systems
  • Conducting strategic management reviews for quality related performance outcomes
  • Ensuring quality policy and objectives are compatible with strategic direction
  • Securing senior management buy-in and commitment to the implementation and leadership of Quality Management Systems
  • Leadership communication of quality plans and policies

What is Quality: Key principles

  • Scopes of Quality – Control, Assurance and Management
  • Strategic Quality Planning and communicating the quality policy
  • Implementing a companywide Quality Management initiative

Quality Management Systems

  • The purpose and business benefits of a Quality Management System
  • Understanding the responsibilities of senior management and the Plan, Do, Check, Act (PDCA) cycle
  • Appreciating stakeholder and shareholders needs and expectations
  • Using risk based thinking to set quality objectives

Quality audits

  • The principles of auditing
  • The auditing planning cycle
  • The roles and responsibilities of the auditor
  • How to gather objective evidence
  • Conducting a conformity assessment
  • Continually improving quality

Building an outstanding Quality Assurance team

  • Understanding the elements of a high performing team
  • Creating highly motivated and enthused QA professionals
  • Assessing and enhancing the knowledge, skills and behaviours of a QA team
  • The power of developing a team through continuous coaching
SKILLS

At the end of this course, delegates will be able to:

  • Understand the key principles of Quality Management and Quality Systems
  • Appreciate the commitment needed to ensure buy-in across the organisation
  • Communicate your quality policy across the organisation
  • Plan for the implementation of a Quality Management System across the organisation
  • Conduct quality audits to an internationally recognised standard
  • Plan for continual improvement of non-conformity
BOOKING

VAT: Courses held in London are subject to VAT at the current rate

RESERVE A SEAT

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