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Persuasive Communication and Negotiation Skills

Communication training course, negotiation skills course, training course London, interpersonal skills training,

CN27

(3 Reviews)

Introduction

The course is designed to equip participants with the understanding and confidence to communicate and negotiate with; clients, customers, suppliers, and other business associates. Participants will be exposed to group negotiations and one-to-one exercises which will enable them to communicate effectively, negotiate successfully and enhance business performance.

Who should attend

This course is designed for all those in managerial and administrative positions, who recognise communication and negotiation as key factors in enabling them to effectively manage ongoing business activities.

COURSE PROFILE

Effective Communication Skills

  • Theories of behaviour and interpersonal relationships
  • Types of communication
  • Questioning and listening
  • Barriers to communication
  • Body language

Identifying Methods and Skills of Applying Assertiveness and its Impact on Communication

  • Your assertive rights
  • The art of saying “No”
  • Handling conflict
  • Giving and receiving feedback

The Art of NLP (Neuro Linguistic Programming)

  • Creating a rapport
  • Improving personal and interpersonal relationships

Cross-Cultural Communication

  • Developing greater sensitivity to cultural differences
  • Avoiding potential cross-cultural pitfalls

Effective Presentation - Public Speaking and Report Writing

  • Types of business presentation
  • Techniques and aids
  • Report writing

Interpersonal Skills of Negotiation

  • Characteristics of a successful negotiator
  • Understanding your current negotiation style
  • The importance of questioning and listening
  • Communication skills and empathy
  • Using silence as a powerful negotiation tool
  • Understanding body language 

Planning and Preparing for Negotiation

  • Pre-negotiation research
  • Preparing and developing the optimum strategy and productive negotiation parameters
  • Setting clear objectives
  • Identifying concessions
  • Establishing the bottom line
  • Identifying a “win-win” result

Negotiation Tools and Techniques

  • Creating the right climate
  • Preparing a strong opening for the negotiation
  • Creative collaboration vs traditional confrontation
  • Creating a lasting commitment to an agreement

Negotiation Techniques for Challenging Situations

  • Clarifying the real problem and managing the issues
  • Individual versus team negotiation and multi-party negotiations
  • Dealing with difficult questions
  • Securing a “win-win” result
  • Negotiating in competitive markets
  • Negotiating with skilled buyers 

Stress Management and Personal Effectiveness

  • Analysing the causes and effects of stress both physically and psychologically
  • Setting priorities, planning and delegating 
SKILLS

At the end of this course participants will be able to:

  • Use effective communication skills
  • Employ dynamic and engaging interpersonal skills
  • Manage a range of difficult situations and challenging people
  • Create win-win results through successful negotiations
  • Utilise NLP tools and techniques to enhance communication
  • Develop effective presentation skills
  • Develop the art of report writing
COMPETENCIES
  • Assertiveness
  • Communication
  • Cross Cultural Communication
  • Delegation
  • Giving Constructive Feedback
  • Negotiation Skills
  • Presentation Skills
  • Public Speaking
  • Report Writing
COURSE REVIEWS
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