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Performance Measurement, Tools and Techniques

Successful Performance Management



Leading organisations have a vision of achieving excellence and being the very best at what they do. This course is focused on arguably the most important component in achieving that vision: People Performance. This course will familiarise participants with the frameworks surrounding performance management and provide the tools and skills necessary for assessing and guiding staff contribution to the organisation.

Who should attend

This enlightening course is designed for middle and senior managers, team leaders and those who want to know more about the tools and techniques of managing people performance in their organisation.

CPD Certified Courses

Frameworks for Performance Management

  • Organisational effectiveness
  • Identification of strengths
  • Performance improvement
  • The effect of poor performance

Designing a Performance Management System

  • Types of performance management systems
  • Self/peer/team appraisal
  • 360 degree appraisal
  • Management by objectives
  • Performance and development reviews
  • Quantitative or qualitative characterisation of performance
  • Balanced Scorecard (BSC)
  • Key Performance Indicators (KPI)
  • Activity Based Management (ABM)

Effective Performance Management

  • Performance management checklist
  • Performance and development reviews
  • Evaluation, feedback and rewards
  • Motivating staff for better performance
  • Common performance management errors or bias

Personal Effectiveness

  • Setting personal and team objectives
  • Coping strategies when overload situations occur
  • Effective delegation

Collective Problem Solving and Decision Making

  • Persuading other team members to use their initiative
  • Creativity and idea generation for improvement
  • Solving problems collectively as a team

At the end of this programme participants will be able to:

  • Design a performance management system
  • Understand how to implement balanced scorecards
  • Identify key performance indicators
  • Employ activity based management
  • Motivate staff for better performance
  • Identify and correct poor performance
  • Encourage creativity and leading collective problem solving
  • Manage time effectively
  • Creativity and Innovation
  • Decision Making
  • Delegation
  • Giving Constructive Feedback
  • Motivating Staff
  • Performance Appraisal
  • Performance Management
  • Problem Solving
  • Reward Management

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