Open Courses

Performance Management, Benchmarking and Continuous Improvement



This interactive programme has been designed to provide delegates with an understanding of the role of objectives and KPIs in driving business and individual performance. Participants will appreciate the performance management cycle and its links to strategy while learning how KPIs can help to manage performance at an individual, department or company level.

Who should attend

This challenging course is recommended for managers and decision makers working to align and integrate people management and organisational strategy. It would also greatly benefit senior HR practitioners responsible for formulating policy.


Developing Performance Measures and Control Systems

  • Goals, objectives and targets
  • SMART objectives
  • Developing strategies
  • Key Performance Indicators (KPIs) and Units of Measures (UOMs)
  • Aligning KPIs to organisational strategy 


  • Objectives of benchmarking
  • Methods of Benchmarking
  • The benchmarking process 

Successfully Implementing KPI’s

  • Creating a “results-oriented” culture for the KPI project
  • Creating a KPI strategy which fits your organisation.
  • Communicating the KPI system to your team
  • Facilitating the use of KPIs by teams in their working environments 

Managing the KPI Measurement Process

  • Managing the KPI measurement process
  • Linking KPIs to strategy Designing the Interlinked KPI Measurement System
  • Developing motivating targets
  • Collecting and analysing KPI measurement data
  • Effective reporting of KPI results using Dashboards
  • Using results to boost performance

At the end of the course participants will be able to: 

  • Understand Performance Management systems and set SMART objectives
  • Benchmark effectively
  • Successfully implement a KPI project tailored to their organisation
  • Link KPI’s to organisational strategy
  • Review and report on key KPI data
  • Performance Management
  • Strategic Planning, Formulation and Design

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