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LMC offer a wide range of short training courses in London and other international destinations.

PM9

Performance Management, Developing KPI's and Continuous Improvement

London fees £3600 Dubai fees $4400
Duration 5 days

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Introduction

This interactive programme has been designed to provide delegates with an understanding of the role of objectives and KPIs in driving business and individual performance. Participants will appreciate the performance management cycle and links to strategy, while learning how KPIs can help to manage performance at an individual, department or company level.

Who should attend?

This challenging course is recommended for managers and decision makers working to align and integrate people management and organisational strategy. It would also greatly benefit senior HR practitioners responsible for formulating policy.

  This course is one of the best that I attended in my professional career. LMC have provided a very good opportunity for learning under a very conducive enivronment. I am really impressed with the skills of Mr Russell Caird and Mr JJ Lynch and have found them both to be excellent trainers.  Mr Mohammad Nadeem, Pakistani Poverty Alleviation Fund

Course profile

Developing Performance Measures and Control Systems

  • Goals, objectives and targets
  • SMART objectives
  • Developing strategies
  • Key Performance Indicators (KPIs) and Units of Measures (UOMs)
  • Aligning KPIs to organisational strategy 

Benchmarking

  • Objectives of benchmarking
  • Methods of Benchmarking
  • The benchmarking process 

Successfully implementing KPI’s

  • Creating a “results-oriented” culture for the KPI project
  • Creating a KPI strategy which fits your organisation.
  • Communicating the KPI system to your team
  • Facilitating the use of KPIs by teams in their working environments 

Managing the KPI Measurement Process

  • Managing the KPI measurement process
  • Linking KPIs to strategy Designing the Interlinked KPI Measurement System
  • Developing motivating targets
  • Collecting and analysing KPI measurement data
  • Effective reporting of KPI results using Dashboards
  • Using results to boost performance

At the end of the course participants will be able to: 

  • Understand Performance Management systems and set SMART objectives
  • Benchmark effectively
  • Successfully implement a KPI project tailored to their organisation
  • Link KPI’s to organisational strategy
  • Review and report on key KPI data
 
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