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Performance Management, Benchmarking and Continuous Improvement



As a people manager or as a human resources professional, supporting a team and helping them to manage their performance and deliver high impact results is a key skill. 

This course has been designed to introduce delegates to all aspects of the performance management cycle and its links to strategy.   It will provide the skills and tools to benchmark and measure performance, while learning how KPI’s can help to manage performance at an individual, department or organisational level. 

Delegates will also develop the tools and techniques to communicate with greater impact to their teams and provide feedback that will ensure continuous improvement and development.

Who should attend

This challenging course is recommended for Department Heads, Managers and decision makers working to align and integrate people management and organisational strategy. It would also greatly benefit senior HR practitioners responsible for formulating HR policy.


The importance of performance management

  • The performance management cycle
    • Setting key performance indicators (KPI’s) for the team and individuals
  • Rules and responsibilities to ensure successful performance management
  • Behaviours and attitudes in the workplace – understanding others

Improving individual performance

  • Reviewing skills, knowledge and attitudes against:
    • Job descriptions and clarity of role
    • Appraisal or performance review process
  • Assessing standards and levels of experience
  • Understanding and using competency frameworks and skills matrix 

Benchmarking and measuring performance

  • Types of performance management systems
    • Optimal Management by Objectives (MBO)
    • Balanced Scorecard (BSC)
    • Using 360º feedback against measures
  • The importance of measurement

Providing feedback for continuous improvement

  • Understanding people’s motivations and what drives them
  • Giving positive, balanced or negative feedback
  • Receiving feedback from your team members and deciding how to use it
  • Facilitating behavioural change in the workplace

Advanced communication skills to support improved performance

  • Supporting and coaching the people in your team
  • Skills needed to be an effective influencer
  • Who and why we need to influence – what are our objectives?
    • The Push – Pull model

At the end of this course, delegates will be able to:

  • Set KPI’s to improve individual performance
  • Set effective objectives for your team members
  • Use competency framework and a skills matrix
  • Implement an effective appraisal/review process
  • Use benchmarking tools: BSC; MBO; 360º          
  • Understand how people are motivated and use this to improve team performance
  • Deliver effective feedback
  • Coach your team to improved performance

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