Open Courses

Organisational Skills for Supervisors



Supervisors and Team Leaders are the key players in a team’s ability to deliver successfully and positively. They also provide a vital link in delivering the organisation’s strategy, standards and expectations. This course will focus on the essential skills and qualities of effective management and leadership, building successful teams and achieving personal, departmental and company goals.

Who should attend

This inspiring programme is designed for supervisors and line managers who wish to develop individual, group and one-on-one leadership skills.

CPD Certified Courses

Fundamentals of Leadership

  • Understanding the difference between supervision and management in a modern organisation
  • Identifying the difference between managers and leaders
  • Examining leadership styles
  • Building credibility and trust from your co-workers and subordinates

Developing Interpersonal Effectiveness

  • Effective communication skills
  • Questioning and listening skills
  • Eliminating barriers to effective communication
  • Identifying methods and techniques of applying assertiveness effectively
  • Coaching and mentoring other to success

Problem Solving and Decision Making

  • Defining and analysing the problem
  • Evaluation tools and techniques
  • Instilling a 'non-blame' culture to encourage a productive, solution-oriented environment

Achieving Best Results from your Team

  • Teambuilding and cooperation
  • Motivation and direction
  • Performance appraisal
  • Praising and giving constructive feedback
  • Dealing with underperformance

Creativity and Innovation

  • Creating an environment that encourages creativity and innovation
  • Methods for idea generation and creative stimulation
  • Understanding how to present new ideas and initiatives
  • Facilitating the successful implementation of creative ideas
  • Facilitating creative thinking

By the end of the course the delegates will be able to:

  • Develop effective communication skills
  • Realise the best practice of handle conflicts
  • Influence others to achieve success
  • Identify problems and make decisive decisions
  • Build and lead high performance teams
  • Understand how to effectively coach and mentor others
  • Inspire creative thinking and new initiatives   
  • Assertiveness
  • Coaching and Mentoring
  • Communication
  • Creativity and Innovation
  • Decision Making
  • Giving Constructive Feedback
  • Leadership
  • Performance Appraisal
  • Problem Solving

VAT: Courses held in London are subject to VAT at the current rate