Open Courses

Operational management for supervisors and team leaders

• The principles and functions of management
• Understanding the impact of different management styles
• Internal politics and networks: how to gain trust and buy-in
• Identifying the role of supervisors and team leaders
• Stages of team development and the pitfalls of Macro and Micro management

Appreciating the organisation's strategy and goals

• Understand the organisation’s strategic goals and objectives
• Communicating and aligning team culture with company values
• Interdepartmental collaboration and leading across international borders 
• Setting targets and priorities
• Coordinating projects and managing budget allocation

The teamwork approach and team dynamics

• Boosting team dynamic strategies and understand individual differences
• Sustaining team performance and dealing with underperformance
• Fostering inclusivity within the team
• Team engagement and its effects on productivity, quality and turnover

Recruiting and retaining talents

• Understanding individual and team competencies
• Identifying and retaining talent
• Interviewing techniques and the selection process
• Creating positive employee experience using onboarding road-maps
• Writing personal development plans

Operational Effectiveness

• Holding operational meeting to deliver results
• Managing time and deadlines
• Empowering individuals and teams
• Effective delegation
• Manage conflict and creating a constructive atmosphere