Open Courses

Assertiveness and Confidence

OAC1

Introduction

This course is delivered as Online Training. Learn more about our approach.

Building self-confidence and assertiveness is essential for the success of any manager.  This course has been designed to provide delegates with methods and techniques to apply assertive techniques and to communicate and perform their role with increased confidence.

Delegates will develop assertive behaviour patterns which will ensure a positive impact in their personal and professional lives.

Who should attend

This course is designed for all those who recognise that good communication skills and assertiveness are key factors in enabling them to achieve outstanding performance within the workplace. This course will be of great value for anyone looking to improve leadership and management communications across the organisation.

COURSE PROFILE

Assertiveness and confidence

  • Understanding non-assertive behaviours and how to deal with them 
  • Applying assertiveness
  • Your assertive rights and how to stand up for them
  • Practice and rehearse assertive behaviour patterns
SKILLS

At the end of this course, delegates will be able to:

 

  • Recognise non-assertive behaviours
  • Apply the principles of assertiveness to build relationships
  • Perform their duties with confidence
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