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People Performance Management



It is essential for modern managers to have the ability to understand, motivate and manage their individuals and teams effectively.  Helping others manage their performance and ensuring they have the right skills, knowledge, experience and behaviours to do a good job and get good results is crucial for any organisation.

The performance of one individual can affect that of the whole organisation. This is why effective performance management is so critical.

This course has been designed to help delegates develop a set of people skills to perform accurate and effective performance reviews, understand different employee behavioural types and how best to get the best out of them, lead performance in a fair and consistent way, diagnose and deal with underperformance and apply the skills and techniques to manage ‘difficult’ conversations with confidence.

Who should attend

This enlightening course is designed for Supervisors, Line Managers, Team Leaders and those who want to know more about the tools and techniques of managing people performance and improving efficiency in their teams.


Understanding performance management

  • The benefits of an effective performance management process
  • The trends in performance management: what the future looks like
  • Understanding the job performance cycle
  • Identifying and setting performance objectives and KPI’s against business goals

Practices and procedures for managing performance

  • Obligations of the organisation
  • Conducting Interim reviews
  • The Do’s and Don’ts for effective appraisals and reviews
  • Monitoring individuals’ performance

Planning and preparing for performance reviews

  • Collecting and recording ‘evidence’ and examples
  • Developing a checklist for before, during and after the meeting
  • Creating an agenda
  • Linking the performance to a competency framework
  • Understanding the desired outcomes

Facilitating the review meeting – practical application

  • Effective communication
  • Clarifying and recording information during the review meeting
  • Motivating through feedback
  • Focussing on performance not personality

Handling under-performance

  • Identifying gaps in performance and behaviours
  • Understanding reasons for underperformance
  • Handling difficult people and situations
  • Empowering individuals to improve their performance

At the end of this course, delegates will be able to:

  • Set performance and behavioural objectives
  • Understand and implement the latest trends in managing performance
  • Develop an appraisal checklist and agenda
  • Employ effective questioning techniques
  • Use active listening to improve communication
  • Motivate individuals and teams for better results
  • Deliver valuable feedback
  • Handle difficult people and situations
  • Empower individuals in the team

VAT: Courses held in London are subject to VAT at the current rate

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