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Interpersonal Effectiveness and Collaborative Employee Relations



The significance of effective interpersonal skills in the workplace must not be underestimated. The ability to build rapport and confidence with others, handle challenging situations and present ideas with precision and clarity are invaluable to succeed and achieve winning results. This essential course will provide delegates with the opportunity to review and expand their core interpersonal skills and to become more confident and effective when leading, making decisions and building a collaborative environment.

Who should attend

This essential course is designed for Managers, Supervisors, Team and Project Leaders and those who are responsible for providing clear direction to others by using good communication skills and assertiveness as a key factor to achieve outstanding performance.


Leadership skills

  • Developing knowledge of your personal leadership style
  • Understanding the impact of leadership styles on team cohesion
  • Developing Emotional Intelligence
  • Encouraging innovation and learning to sustain the team and grow new leaders

Developing a personal impact through assertiveness

  • Understanding non-assertive behaviours and how to deal with them 
  • Applying assertiveness
  • Your assertive rights and how to stand up for them
  • Building confidence for successful outcomes

Effective communication skills

  • The communication cycle and its barriers
  • Improving communication using the Johari Window
  • Listening and hearing -the key to understanding
  • Effective questioning techniques
  • Persuasive body language tools
  • Utilising rapport to build relationships

Building a successful collaborative team

  • Developing teams aligned to the organisations vision
  • Leading through the stages of team development
  • Roles and behaviours of a successful team
  • How to shift from silos to collaboration

Problem-solving and decision-making in teams

  • Principles of effective decision making and problem solving
  • Practical problem solving tools and techniques
  • Decision-making styles and when to use them
  • Barriers to effective decision making

 At the end of this course, delegates will be able to:

  • Understand the communication cycle
  • Improve listening skills
  • Utilise questioning techniques
  • Apply the principles of assertiveness to build relationships
  • Have a greater understanding of Emotional Intelligence
  • Manage team performance
  • Identify problems and make effective decisions

VAT: Courses held in London are subject to VAT at the current rate

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