Open Courses

DNA of an office manager

• Developing management and leadership behaviours
• Creating an inclusive and effective working environment
• Time Management - Improving personal effectiveness
• Delegation and empowerment

Building a successful team

• Managing through the stages of team development
• Increasing effectiveness with SMART goals
• Roles and behaviours of a successful team
• Team problem solving and decision making

Communication challenges

• Developing communication skills
• Managing conflict assertively with individuals and the team
• Influencing and persuading to promote healthy working habits
• Managing internal politics with an optimistic mind-set

Managing an efficient office

• Developing roles and responsibilities
• Build process maps and SOPs for key tasks
• Lead by example
• Develop yourself as a technophile
• Plan activities and hold productive meetings

Recruitment and onboarding

• Create a competency/skills matrix to identify learning gaps
• Working with HR to identify recruiting needs
• Interviewing techniques and selection process
• Create positive employee experience using onboarding road-maps