Open Courses

Effective Office Management and Administrative Skills



 This course is designed to develop the interpersonal and professional skills required for office managers to enable them to effectively manage administrative tasks. 

Delegates will be presented with a practical overview of the hands-on managerial duties, responsibilities and the essential knowledge required for fulfilling their role successfully.

Who should attend

This effective and highly practical course is designed primarily for Office Managers, Executive Secretaries and Personal Assistants to Directors and Executives 


DNA of an office manager

  • Developing management and leadership behaviours
  • Creating an inclusive and effective working environment
  • Time Management - Improving personal effectiveness
  • Delegation and empowerment

Building a successful team

  • Managing through the stages of team development
  • Increasing effectiveness with SMART goals
  • Roles and behaviours of a successful team
  • Team problem solving and decision making

Communication challenges

  • Developing communication skills
  • Managing conflict assertively with individuals and the team
  • Influencing and persuading to promote healthy working habits
  • Managing internal politics with an optimistic mind-set

Managing an efficient office

  • Developing roles and responsibilities
  • Build process maps and SOPs for key tasks
  • Lead by example
  • Develop yourself as a technophile
  • Plan activities and hold productive meetings

Recruitment and onboarding

  • Create a competency/skills matrix to identify learning gaps
  • Working with HR to identify recruiting needs
  • Interviewing techniques and selection process
  • Create positive employee experience using onboarding road-maps

At the end of this course, delegates will be able to:

  • Demonstrate improved management skills and leadership development
  • Delegate tasks and allocate work
  • Enhance personal effectiveness using improved time management
  • Conduct more effective meetings
  • Communicate more effectively
  • Use assertiveness to resolve conflicts
  • Give and receive effective feedback
  • Enhance recruitment skills
  • Use onboarding skills to improve employee experience

VAT: Courses held in London are subject to VAT at the current rate