Open Courses

Developing the DNA of an Office Manager

• Enhancing management and leadership behaviours
• Creating an inclusive and effective working environment
• Improving personal effectiveness through time management
• Empowering team members through effective delegation
• Encouraging a culture of accountability

Building a Successful Team

• Managing team development stages
• Setting and achieving SMART goals
• Defining roles and behaviours of a successful team
• Solving problems and making decisions as a team
• Fostering collaboration and teamwork

Overcoming Communication Challenges

• Developing advanced communication skills
• Managing conflict assertively within the team
• Influencing and persuading to foster healthy work habits
• Navigating internal politics with a positive mindset
• Building effective listening and feedback skills

Managing an Efficient Office

• Defining roles and responsibilities clearly
• Creating process maps and Standard Operating Procedures (SOPs) for key tasks
• Leading by example to inspire team members
• Embracing technology to enhance productivity
• Planning and conducting productive meetings

Refining Recruitment and Onboarding Processes

• Developing a competency/skills matrix to identify learning gaps
• Collaborating with HR to identify recruitment needs
• Mastering interviewing techniques and the selection process
• Creating positive employee experiences with onboarding roadmaps
• Evaluating and refining the onboarding process continuously