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Effective Communication and Assertiveness

IN11

Introduction

The ability to communicate effectively is critical to achieving sustained performance and business excellence. As such, business professionals must have the understanding and confidence to communicate with clients, customers, suppliers and other business associates. Challenging one-to-one and group activities will help delegates to enhance their communication skills and assertiveness.

This course is designed for all those in leadership and managerial positions who recognise that good communication skills and assertiveness are key factors in enabling them to achieve outstanding performance within the workplace. This course will be of great value for anyone looking to improve leadership communications across the organisation

Who should attend

This course is designed for all those who recognise that good communication skills and assertiveness are key factors in enabling them to achieve outstanding performance within the workplace. This course will be of great value for anyone looking to improve leadership and management communications across the organisation.

COURSE PROFILE

Key competencies of effective communication

  • The communication cycle and its barriers
  • Improving communication using the Johari Window
  • Listening and hearing, the key to understanding
  • Effective questioning techniques
  • Persuasive body language tools

Assertiveness and confidence

  • Understanding non-assertive behaviours and how to deal with them 
  • Applying assertiveness
  • Your assertive rights and how to stand up for them
  • Practice and rehearse assertive behaviour patterns

Interpersonal relationships

  • Developing Emotional Intelligence
  • Utilising rapport to build relationships
  • Building a positive and optimistic mind-set
  • Managing stress effectively in the workplace

Communicating across boundaries

  • Developing greater sensitivity to cultural differences
    • Avoiding potential cross-cultural pitfalls
  • Valuing difference, equality and diversity
  • Reducing unconscious bias

Communicating and presenting information

  • Tactics to communicate your message
  • Tools and techniques for presenting
  • Developing your presentation skills
  • Practicing and rehearsing to ensure the message has been received
SKILLS

At the end of this course, delegates will be able to:

  • Understand the communication cycle
  • Improve listening skills
  • Utilise questioning techniques
  • Recognise non-assertive behaviours
  • Apply the principles of assertiveness to build relationships
  • Develop rapport
  • Have a greater understanding of Emotional Intelligence
  • Recognise the impact unconscious bias has on understanding difference cultures
  • Present information to build confidence
BOOKING

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