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Decision Making and Problem Solving for Leaders



Effective decision-making and problem solving are key to business success. Companies can sustain competitive advantage and improve overall business performance by making better and faster decisions and executing them more effectively.

This course will equip delegates with tools and techniques for decisive and skilled decision-making and problem solving. This forward thinking approach will help them outperform their competitors and become market leaders.

Who should attend

This practical course is designed for Executives, Team Leaders, and Managers who have the responsibility of making important decisions by planning for, analysing and evaluating critical issues.


Leadership style and approach to decision-making

  • Identify your leadership and decision-making style
  • The problem-solving/decision-making cycle
  • Consequences of different decision making styles
  • Strategic thinking and factors influencing decision politics

Defining the problem and overcoming complex situations

  • Defining the problem and identify options
  • Fact finding and data gathering for complex problem solving
  • Appropriate flow charts and diagrams
  • Ishikawa analysis
  • Design Thinking methodology

Financial information and decision-making

  • Taking budgets into consideration to support decision making
  • Analysing business intelligence
  • Financial troubleshooting and identifying hidden cost
  • Data Driven Decision Making (DD-DM)

Risk managing and scenario planning

  • Identify potential risks
  • Scenario planning methodologies
  • Linking decisions to past experiences and situations
  • Evaluate alternatives and explore options

Creating a productive and a solution-oriented culture

  • Building a solution-oriented culture
  • Encouraging creativity and innovation
  • Making use of cognitive diversity
  • Using different styles of solution findings

At the end of this course, delegates will be able to:

  • Employ decision making and problem solving Skills
  • Identify the root cause of the problem in a given situation
  • Map out the likely consequences of alternative decisions
  • Choose the best course of action
  • Follow decisions through to conclusion
  • Prepare for uncertain times
  • Analyse risk to make better decisions
  • Use financial information and business intelligence for decision making
  • Encourage collective solution finding

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