Open Courses

Level 3 First Line Management Diploma

Chartered Management Institute (CMI)



Gain the CMI Diploma in First Line Management by attending this valuable and engaging 6 day course.

The Level 3 Diploma in First Line Management provides an introduction to the skills, roles and responsibilities of this management area. It will also develop your basic knowledge by focusing on the development of specific management skills.

LMC courses will provide you with the best chance of success first time.

The qualification is normally completed within 6-12 months months, but learners have up to 3 years. The CMI recommended Total Unit Time (time this should be studied for) is 370 hours.


Who should attend

The Level 3 qualifications in First Line Management are ideally suited to first line managers, supervisors, team leaders and anyone within a management or leadership role. 

To study and complete the assessment takes between 6 and 12 months.


This course will cover the programme outline of Unit 3008 Improving team performanceUnit 3005 Identifying development opportunitiesUnit 3004 Managing and communicating informationUnit 3001 Personal development as a first line managerUnit 3002 Resource planning and Unit 3003 Meeting stakeholder needs

Developing a Personal development plan

  • Identify the links between organisational objectives and personal development objectives
  • Construct a personal development plan which meets agreed objectives
  • Identify a range of learning and development opportunities which support the achievement of the personal development plan
  • Review the progress of the plan
  • Describe the methods or processes available to determine work plan priorities
  • Explain how to manage time to achieve work plan objectives

Maintaining effective working relationships

  • Explain the reasons for incorporating flexibility into a work plan
  • Explain how leadership styles and approaches are used in different situations to encourage productive working relationships
  • Explain how to develop and maintain good working relationships
  • Describe how to work with team members to maintain standards of work and behaviour that achieve objectives

Safeguarding team welfare

  • Describe the responsibilities of a first line manager for safeguarding team welfare
  • Explain how risks that can affect team welfare are identified and monitored
  • Describe the actions to be taken after identifying a risk to team welfare

Resource planning

  • Identify a team’s responsibilities in connection with managing resources
  • Describe the components of a resource plan, used to achieve team objectives
  • Describe the impact of environment and legal factors on the team resource plan
  • Identify how information obtained impacts on changes to resource requirements.
  • Describe trends and developments that affect resources
  • Identify the impact of resource change on the teams objectives
  • Describe the need to monitor and record the use of resources
  • Explain the importance of recording relevant and accurate information and using records to plan for future resource requirements

Understanding stakeholder needs

  • Identify stakeholders in relation to the team’s objectives
  • Describe how the team’s objectives meets stakeholder
  • requirements
  • Identify work plans with the team, gaining commitment to meet stakeholder needs
  • Evaluate and modify the work plans to meet the stakeholder needs
  • Identify improvements to meet stakeholder needs
  • Identify resources and costs to support improvements

Making the case for change

  • Identify benefits obtained from improvements
  • Identify the individuals to whom a case for change is to be made
  • Describe the components of a case for change
  • Identify how a case for change supports the team’s objectives
  • Describe how to monitor and review the effect of the change

Managing information

  • Identify criteria used in sourcing data
  • Identify quantitative and qualitative sources of data
  • Access data in line with legal and organisational requirements relevant to a work related activity
  • Select data and information specifically related to the
  • work activity
  • Identify trends and patterns
  • Identify the impact of the trends and patterns on future
  • activities

Communicating information

  • Identify conclusions and make recommendations
  • Identify the communication methods that could be
  • used
  • Identify the target audience for the communication
  • Evaluate the impact of the communication

Understanding team dynamics

  • Describe the principles underlying leadership of individuals and teams
  • Identify the links between individuals, teams and organisational objectives
  • Explain methods of communicating individual and team objectives
  • Describe methods of conducting individual and team competence reviews

Developing teams and individuals

  • Identify the links between current competencies and the team and organisational objectives
  • Identify activities to support the development of current competencies of the team
  • Explain the impact of current competencies on organisational objectives
  • Identify development opportunities for individuals and teams
  • Describe methods of agreeing development opportunities with individuals and teams
  • Describe processes to measure and review individual and team development objectives

Understanding individual and team performance

  • Describe the manager’s role in identifying performance issues in the team 
  • Describe how to evaluate individual and team performance and behaviours
  • Identify the limits of responsibility for dealing with individual and team performance
  • Identify the range of approaches available
  • Describe the different methods available in providing help and support in order to improve performance of an individual

Performance Management

  • Explain how to conduct a performance counselling session for an individual
  • Explain the importance of maintaining confidentiality
  • Agree with a team member an action plan to address a performance issue
  • Explain the range of support services available
  • Explain how to ensure that the desired outcomes are achieved
  • Explain the circumstances when disciplinary and grievance procedures may be invoked
  • Explain the first line manager’s role in a disciplinary and grievance situation

At the end of the course delegates will receive the CMI Certificate in First Line Management and be able to: 

  • Identify issues which affect performance
  • Select and apply the best course of action to address a performance issue
  • Take action to achieve the performance issue of an individual
  • Understand the factors involved in leading a team to achieve agreed objectives
  • Understand the current competencies of individuals and teams
  • Understand how to develop the competencies of individuals and teams
  • Develop and use a personal development plan
  • Understand how to plan and manage work
  • Understand how to develop and maintain effective working relationships to achieve objectives
  • Safeguard the welfare of the team in the working environment
  • Understand how to plan resource needs with the team, to meet team objectives
  • Understand the need for change to resource requirements
  • Monitor, record and control resources within the work area
  • Identify stakeholders and plan to meet their needs
  • Understand the process required to continually improve meeting stakeholder needs
  • Prepare a case to support a change in meeting stakeholder needs
  • Gather and select data
  • Interpret data and information related to a work activity
  • Communicate the results of the information analysis