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Interpersonal Effectiveness and Collaborative Employee Relations


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The significance of good and effective interpersonal skills in the workplace must not be underestimated. The ability to build rapport and confidence with others, handle challenging situations and present ideas with precision and clarity are invaluable to succeed and achieve winning results. This essential programme will provide delegates with the opportunity to review and expand the core interpersonal skills to become more confident and effective when dealing with both employees and clients.

Who should attend

This essential course is designed for managers, supervisors and team leaders who are responsible for providing clear direction to others by using good communication skills and assertiveness as a key factor to achieve outstanding performance.

CPD Certified Courses

Fundamental Leadership Skills

  • Decentring, knowing yourself and how you affect others
  • Learning from structured observation and discovery
  • Emotional intelligence
  • Learning from successful leaders

Developing a Personal Impact through Assertiveness

  • Create a culture of trust and respect
  • Conflict management
  • The art of saying “NO”
  • Creating empathy
  • Influential negotiating skills

Effective Communication Skills

  • Utilising NLP to improve communication skills
  • The power of positive language
  • Communication barriers
  • Verbal and non-verbal communication

Teambuilding and Cooperation

  • Empowering your team members
  • Performance management
  • Power of delegation and organised workflow
  • Giving constructive feedback

Problem-solving and Decision Making in Teams

  • Gaining a true understanding - is there a problem?
  • Problem-solving tools and techniques
  • Barriers to effective decision making
  • Process of effective decision making

At the end of this course participants will be able to:

  • Identify personal leadership style
  • Understand the importance of emotional intelligence
  • Recognise the importance of a culture of trust, respect and empathy
  • Understand and manage the challenging behaviour
  • Employ effective negotiating skills
  • Utilise the principle of NLP to improve the communication skills
  • Appreciate the importance of positive language
  • Identify methods and skills to apply assertiveness
  • Find more agreeable ways to disagree with other people
  • Manage team performance and give constructive feedback
  • Identify problems and make constructive decisions
  • Assertiveness
  • Coaching and Mentoring
  • Communication
  • Conflict Resolution
  • Decision Making
  • Delegation
  • Emotional Intelligence
  • Giving Constructive Feedback
  • Motivating Staff
  • Performance Management
  • Problem Solving
  • Team Building
  • Time Management
  • Teamwork

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