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The Essential Management Skills for World Class Performance



Turbulent economic times and a constantly changing market place demand that modern organisations strive to achieve total organisational excellence. This course will introduce participants to the most recent management tools and systems that enable an organisation to achieve World Class performance. Through tutorial sessions coupled with practical exercises, participants will acquire the knowledge and necessary skills to manage performance and effect change successfully in their organisations.

Who should attend

This challenging course is designed for managers, directors and decision-makers who wish to gain knowledge and understanding of the latest management skills and techniques required to achieve World Class performance.

10 days

London | £5750


Management and Leadership

  • The management role – key skills and attributes
  • Leadership development and effectiveness

Organisation Development

  • Organisational design and strategy
  • Stages of development
  • Factors affecting growth

Understanding and Managing Individual Behaviour

  • Individual differences and work behaviour
  • Motivation, evaluation, feedback and reward

Team Management and Development

  • Group thinking – team working
  • The collective mind

Management of Change

  • Forces for change
  • Managing organisational change
  • Re-energising the mature organisation

Creativity and Quality

  • Methods for idea generation and creative stimulation
  • Mental aerobics and creative thinking exercise
  • Total Quality Management
  • Continuous improvement

Understanding Business Finance

  • Budgeting and cost control

Aligning the Company Objectives

  • Benchmarking
  • Balanced Scorecard

Problem Solving and Decision Making

  • Defining and analysing the problem
  • Evaluation tools and techniques
  • Instilling a 'non-blame' culture to encourage a productive, solution-oriented environment

Successful Negotiation Skills

  • Negotiation approaches
  • Win-win and win-lose negotiations
  • One-off negotiations
  • Repeated negotiations
  • Preferred styles

At the end of this programme delegates will be able to:

  • Develop leadership skills
  • Apply motivational tools and techniques
  • Encourage creative thinking and innovation
  • Effectively manage change
  • Apply a Balanced Scorecard system
  • Identify best practice through benchmarking
  • Understand fundamentals of business finance
  • Effectively use tools and techniques for decision making and problem solving
  • Understand Total Quality Management and quality assurance standards
  • Apply win-win negotiation techniques
  • Creativity and Innovation
  • Decision Making
  • Giving Constructive Feedback
  • Managing Change
  • Motivating Staff
  • Leadership
  • Negotiation Skills
  • Problem Solving
  • Team Building

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