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Effective Operational Management



Operational management and team dynamics are at the core of achieving business strategic goals. This course takes a practical approach to bringing together those important tools that will enable individual and team potential to be realised.  

Delegates will learn how to build teams in alignment with company strategy and values, creating cultural awareness, strengthening competencies, retaining talent and effectively delivering results with empowered teams. The course will also focus on the need to be inclusive and understand individual motivation and differences, ensuring that valuing growth and team development are amongst the first thoughts of insightful leaders.

Who should attend

This practical course is designed for prospective Managers, Supervisors, Team Leaders and those who wish to understand and gain the knowledge and necessary skills for leading an effective team and workflow.


Operational management for supervisors and team leaders

  • The principles and functions of management
  • Understanding the impact of different management styles
  • Internal politics and networks: how to gain trust and buy-in
  • Identifying the role of supervisors and team leaders
  • Stages of team development and the pitfalls of Macro and Micro management

Appreciating the organisation's strategy and goals

  • Understand the organisation’s strategic goals and objectives
  • Communicating and aligning team culture with company values
  • Interdepartmental collaboration and leading across international borders 
  • Setting targets and priorities
  • Coordinating projects and managing budget allocation

The teamwork approach and team dynamics

  • Boosting team dynamic strategies and understand individual differences
  • Sustaining team performance and dealing with underperformance
  • Fostering inclusivity within the team
  • Team engagement and its effects on productivity, quality and turnover

Recruiting and retaining talents

  • Understanding individual and team competencies
  • Identifying and retaining talent
  • Interviewing techniques and the selection process
  • Creating positive employee experience using onboarding road-maps
  • Writing personal development plans

Operational Effectiveness

  • Holding operational meeting to deliver results
  • Managing time and deadlines
  • Empowering individuals and teams
  • Effective delegation
  • Manage conflict and creating a constructive atmosphere 

At the end of this course, delegates will be able to:

  • Understand and identify management principles
  • Apply team development stages
  • Build effective teams
  • Sustain team performance
  • Introduce recruitment and onboarding processes
  • Employ advanced Interviewing techniques
  • Resolve conflict effectively
  • Build inclusivity and diverse team
  • Create positive employee experience

VAT: Courses held in London are subject to VAT at the current rate

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