Open Courses

Effective Office Management and Administration Skills


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This course is intended to develop the interpersonal and professional skills required by office administrators and personal assistants. Delegates will be presented with a practical overview of the hands-on managerial duties, responsibilities and the essential knowledge required for fulfilling their role successfully.

Who should attend

This effective course is designed primarily for office managers, executive secretaries and personal assistants to directors and executives.


Understand the Typical Responsibilities of a Manager

  • Planning: forecasting, establishing objectives, setting targets
  • Control: checking performance against plans
  • Organising: allocating resources, delegating, using time effectively, setting priorities, dealing with routine

Effective Communication and Influence

  • Exceeding your goals and expectations by excelling in the way you communicate and influence
  • Communication barriers
  • Verbal and non-verbal communication

Project Skills

  • What makes a successful project
  • Building a strong relationship with all parties in the project
  • Tools and techniques for creative thinking

Preparing and Conducting Effective Meetings

  • Meeting structure
  • Meeting effectiveness
  • Taking minutes
  • Presenting with confidence

Office Management Skills

  • Creating a stimulating and productive work environment
  • Problems related to change and overcoming barriers
  • Managing difficult people and resolving conflict

At the end of this course participants will be able to:

  • Delegate tasks and allocate work
  • Set targets and monitor performance
  • Deliver oral reports
  • Create a records management system
  • Prepare for meetings
  • Manage successful projects
  • Manage time effectively
  • Use assertive communication skills
  • Resolve conflicts
  • Employ attentive questioning and listening
  • Communication
  • Conflict Resolution
  • Creativity and Innovation
  • Delegation
  • Influencing
  • Managing Change
  • Presentation Skills
  • Project Management
  • Time Management

VAT: Courses held in London are subject to VAT at the current rate