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LMC offer a wide range of short training courses in London and other international destinations.

MA38

Effective Office Management and Administration Skills

London fees £3600 Dubai fees $4400
Duration 5 days

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Introduction

This course is intended to develop the interpersonal and professional skills required by office administrators and personal assistants. Delegates will be presented with a practical overview of the hands-on managerial duties, responsibilities and the essential knowledge required for fulfilling their role successfully.

Who should attend?

This effective course is designed primarily for office managers, executive secretaries and personal assistants to directors and executives.

  I really appreciate the friendly attitude from all LMC staff. Hayat Abbas, KOC

Understand the typical responsibilities of an office manager/administrator

Planning: forecasting, establishing objectives, setting targets

Control: checking performance against plans

Problems related to change and overcoming barriers

Eliminating time wasters

Organising: allocating resources, delegating, using time effectively, setting priorities, dealing with routine

  • The office manager's contribution to the management team

Creating a stimulating and productive work environment

Managing records; business records, filing paper and non-paper documents

The effective role of communication skills in the support team

Planning meetings

  • Preparing an agenda
  • Taking minutesĀ 

Project Skills

  • What makes a successful project
  • Building a strong relationship with all parties in the project
  • Tools and techniques for creative thinking

Managing difficult people and resolving conflict

At the end of this course participants will be able to:

    • Delegate tasks and allocate work
    • Set targets and monitor performance
    • Deliver oral reports
    • Create a records management system
    • Prepare for meetings
    • Manage successful projects
    • Manage time effectively
    • Use assertive communication skills
    • Resolve conflicts
    • Employ attentive questioning and listening
 
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