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Effective Management Using Performance Measurement



This course is designed to provide participants with valuable insights into performance measurement and management, enabling them to identify strengths and weaknesses within their teams, understand the dynamics that underpin team performance, and develop the confidence to drive increased productivity. The course has been crafted to equip delegates with new and modern strategies that can be immediately applied in their workplace.

Who should attend

This course is designed for professionals in mid-level management and supervisory roles who are currently responsible for managing teams, projects, or departments. It is ideal for individuals seeking to advance their careers by strengthening their leadership abilities and enhancing their performance management skills.


Performance Measurement Understanding

  • Gaining insights into Performance Measurement
  • Defining Key Metrics and KPIs
  • Employing Performance Measurement Models
  • Collecting and Analysing Data

Frameworks for Performance Management

  • Creating a Balanced Scorecard Approach
  • Utilising Objectives and Key Results (OKRs)
  • Constructing Effective Performance Dashboards
  • Aligning Performance Goals with Organisational Objectives
  • Implementing a Performance Measurement Framework

Team Dynamics and Leadership

  • Understanding Team Development Stages
  • Effective Leadership Styles
  • Conflict Resolution and Mediation Techniques
  • Enhancing Team Collaboration
  • Building a High-Performance Team Culture

Strategies for Performance Improvement

  • Identifying Performance Gaps and Challenges
  • Conducting Root Cause Analysis
  • Developing Targeted Improvement Plans
  • Implementing Change Management Strategies
  • Tracking and Measuring Improvement Progress

Effective Communication and Feedback

  • Perfecting the art of Giving Constructive Feedback
  • Skilfully handling Performance Appraisals
  • Honing Coaching and Mentoring skills
  • Navigating Cross-cultural Communication

At the end of the course, delegates will be able to:

  • Effectively measure and manage team performance.
  • Implement performance measurement frameworks and tools.
  • Foster improved team dynamics and collaboration.
  • Confidently analyse strengths and weaknesses within their teams.
  • Enhance their leadership and supervisory skills.
  • Develop strategies for performance improvement.
  • Communicate performance expectations and feedback.
  • Adapt performance management techniques to diverse international contexts.

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