Open Courses

Effective Management Using Performance Measurement



The performance of your people is a key factor in achieving your strategic goals.  Managing them effectively is more about the people than the task and the ability to motivate your team by helping them focus on exactly what needs to be done and when, will lead your team to excel.

This course will give delegates the tools to measure and manage performance, enabling you to gain a greater insight into the strengths and weaknesses of your team, an understanding of what underpins team dynamics and confidence to manage their performance to deliver increased productivity.

This understanding of your team, and the individuals within it, is a vital personal tool that will enable you to manage anyone, anywhere and in any business environment.

Who should attend

This enlightening course is designed for Middle and Senior Managers, Team Leaders and those who want to know more about the tools and techniques of managing people performance in their organisation.


Setting KPI’s and performance goals in line with business objectives

  • Understanding the organisation
  • Establishing team KPI’s to meet the business goals
  • Identifying issues and providing support to get results

Understanding your team

  • Team roles and its strengths and weaknesses
    • Belbin’s team roles explained
    • Identifying potential gaps
    • Making the most of your personnel: adapting roles where necessary
  • The dynamics of your team
    • Understanding Tuckman’s model and how it works
    • How changes affect team dynamics
    • Empowering your team

Developing high performing teams through performance management

  • Competence versus enthusiasm
    • Team competency
    • Identifying team strengths and building upon them
    • Identifying your team’s personal and professional passions
  • Your role as a team member
  • Managing different styles of employee
  • Setting development and learning objectives

Monitoring and measuring performance

  • Types of performance management systems
    • Optimal Management by objectives
    • Using the Balanced Scorecard (BSC)
    • Applying 360º feedback against measures
    • The appraisal process, review meetings and personal development plans
  • Identifying and managing under-performance and over-performance

Motivating and rewarding excellent performance

  • Defining and clarifying ‘excellent’ performance
    • Conducting the perfect 1:1 to discuss performance and next steps
    • Intrinsic and extrinsic motivation and autonomy
  • Balancing reward and recognition

At the end of this course, delegates will be able to:

  • Set KPI’s and help others to set objectives against KPI’s and business goals
  • Empower your team
  • Manage by objectives
  • Use the balanced scorecard
  • Make effective use of the 360º feedback system
  • Manage and correct under-performance
  • Build a high performing team
  • Set development objectives
  • Motivate others

VAT: Courses held in London are subject to VAT at the current rate