Open Courses

Effective Management Skills for Middle Management

M92

Introduction

Successful managers need to inspire enthusiasm and commitment in order to enhance performance and productivity efficiently. Their ability to achieve this depends on the astute use of interpersonal, motivational and communication skills. This intensive course will equip participants with the vital tools and techniques essential for developing an effective management style.

Who should attend

This unique course is specifically structured for team leaders, middle managers and supervisors who wish to fulfil their management role successfully and contribute constructively to the organisation's performance.

CMI Approved Course
ILM Approved Centre
COURSE PROFILE

Managing People Effectively

  • Defining the manager's role
  • Understanding different behavioural patterns
  • Managing diversity and equality
  • Delegation and supervision

Ascertaining Manpower Requirements

  • Talent management
  • Building loyalty and rewarding achievements
  • Appraising and developing an effective employee reward system

Managing for Improved Performance

  • Strategic planning
  • Decision making
  • Effective control and managing underperformance

Optimising Quality

  • Value analysis
  • Function process mapping

Leading and Managing Change

  • Becoming a positive change agent
  • Overcoming resistance to change
  • Team building and co-operation
  • Internal communication

Effective Management for Supervisors and Team Leaders

  • Identifying the role of supervisor/team leader
  • Introduction to leadership thinking and styles

Appreciating the Organisation's Goals, Purpose and Key Tasks

  • Understanding the business
  • Organisation culture and design
  • Vision, values and mission
  • Setting targets and priorities in co-operation with other departments

The Teamwork Approach

  • Motivation and direction
  • Coaching and counselling
  • Performance appraisal

Employee Recruitment and Selection

  • Developing strategies for attracting and retaining top talent
  • Interviewing and selection process
  • Identifying and retaining talent

Organisational and Interpersonal Effectiveness

  • Effective Delegation
  • Organising the workflow and managing time
  • Conflict resolution and problem solving
SKILLS

At the end of the programme participants will be able to:

  • Manage effective communication across the organisation
  • Organising work-flow and delegation
  • Align talent management to business strategy
  • Prepare a plan for performance improvement
  • Manage the change process
  • Employ effective negotiation skills
  • Effectively manage time
  • Understand value analysis
COMPETENCIES
  • Coaching
  • Business Process Mapping
  • Conflict Resolution
  • Decision Making
  • Delegation
  • Managing Change
  • Performance Management
  • Recruitment and Selection
  • Teamwork
  • Time Management
BOOKING

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