Open Courses

Effective Communication and Assertiveness


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The ability to communicate effectively is critical to achieving sustained performance and business excellence. As such, business professionals must have the understanding and confidence to communicate with clients, customers, suppliers and other business associates. Challenging one-to-one and group activities will help delegates to enhance their communication skills and assertiveness.

Who should attend

This course is designed for all those in leadership and managerial positions who recognise that good communication skills and assertiveness are key factors in enabling them to achieve outstanding performance within the workplace.  This course will be of great value for anyone looking to improve leadership communications across the organisation.

CPD Certified Courses

Effective Communication Skills

  • Theories of behaviour and interpersonal relationships
  • Types of communication
  • Questioning and listening
  • Barriers to communication
  • Body language

Identifying Methods and Skills of Applying Assertiveness and its Impact on Communication

  • Your assertive rights
  • The art of saying “No”
  • Handling conflict
  • Giving and receiving feedback

The Art of NLP (Neuro-Linguistic Programming)

  • Creating a rapport
  • Improving personal and interpersonal relationships

Cross-Cultural Communication

  • Developing greater sensitivity to cultural differences
  • Avoiding potential cross-cultural pitfalls

Effective Presentation - Public Speaking & Report Writing

  • Types of business presentation
  • Techniques and aids
  • Report writing

At the end of this programme delegates will be able to:

  • Use effective communication skills
  • Apply assertiveness when managing difficult situations and people
  • Employ NLP to enhance communication skills
  • Understand the techniques of effective presentations
  • Develop the art of report writing
  • Understand cross-cultural communication
  • Assertiveness
  • Communication
  • Giving Constructive Feedback
  • Presentation Skills
  • Public Speaking
  • Report Writing

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