Open Courses

LMC offer a wide range of short training courses in London and other international destinations.


Business Process Management and Change

London fees £3600 Dubai fees $4400
Duration 5 days



The organisational quest for business effectiveness and efficiency is matched to the successful optimisation of business processes. Before a successful implementation of BPM, organisations need to assess their appetite and capacity for change, agree on an envisaged end state and construct a strategic roadmap. This interactive course develops a holistic approach to BPM and provides delegates with the required tools to evaluate and change processes to enhance their organisational performance.

Who should attend?

This challenging course is essential for managers and those involved in process improvement. It is also well suited for those with process experience such as engineers, IT and operational professionals with the responsibility to make it happen.

  Location of the centre and customer support services are excellent Mr Khalid Al-Naimi, Qatar Satellite Co. (ES'HAIL SAT)

Identifying the need for change

  • The marketplace and its demands
  • Competition’s effect on your sector of the marketplace
  • Company purpose, strategy and capacity for change

Creating people-centred processes

  • Balanced Scorecard
  • Aligning services with customer needs

Aligning business processes to change

  • Analysing and evaluating the effectiveness of current processes
  • BPM life-cycle: design, modelling, execution, monitoring and optimisation
  • Dividing the business into processes instead of functions

Optimising technological processes

  • Modelling processes to identify opportunities
  • Budgeting, forecasting and profitability analysis

Successfully implementing change

  • Constructing a roadmap
  • Gaining buy-in from employees and management
  • Recognising the barriers to change and how to deal with them

At the end of the course delegates will be able to:

    • Map business processes
    • Determine competitiveness through benchmarking
    • Business process analysis and evaluation
    • Develop strategic plans
    • Successfully introduce and lead change
    • Use influence to gain buy-in
    • Develop and implement effective business processes