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Business Process Management and Change


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The organisational quest for business effectiveness and efficiency is matched to the successful optimisation of business processes. Before a successful implementation of BPM, organisations need to assess their appetite and capacity for change, agree on an envisaged end state and construct a strategic roadmap. This interactive course develops a holistic approach to BPM and provides delegates with the required tools to evaluate and change processes to enhance their organisational performance.

Who should attend

This challenging course is essential for managers and those involved in process improvement. It is also well suited for those with process experience such as engineers, IT and operational professionals with the responsibility to make it happen.


Identifying the Need for Change

  • The marketplace and its demands
  • Competition’s effect on your sector of the marketplace
  • Company purpose, strategy and capacity for change

Managing and Leading Change

  • Recognising the impact and pressure external changes have on internal pressures
  • Recognising the stages of change
  • Appreciating the significance of corporate culture in implementing change
  • Anticipating where change may be resisted and assessing ways of overcoming barriers

Creating People-Centred Processes

  • Balanced Scorecard
  • Aligning services with customer needs

Aligning Business Processes to Change

  • Analysing and evaluating the effectiveness of current processes
  • BPM life-cycle: design, modelling, execution, monitoring and optimisation
  • Dividing the business into processes instead of functions

Financial Awareness and Value analysis

  • Clarifying the language of finance
  • Budgeting, forecasting and profitability analysis
  • Accountancy support for management decision making
  • Defining value from the customer and organisational perspective
  • Optimizing value adding activities

At the end of the course delegates will be able to:

  • Map business processes
  • Determine competitiveness through benchmarking
  • Business process analysis and evaluation
  • Develop strategic plans
  • Successfully introduce and lead change
  • Use influence to gain buy-in
  • Develop and implement effective business processes
  • Financial Awareness for Managers
  • Managing Change

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