Open Courses

Identifying the Need for Change

• The marketplace and its demands
• Competition’s effect on your sector of the marketplace
• Company purpose, strategy and capacity for change

Creating People-Centred Processes

• Balanced Scorecard
• Aligning services with customer needs

Aligning Business Processes to Change

• Analysing and evaluating the effectiveness of current processes
• BPM life-cycle: design, modelling, execution, monitoring and optimisation
• Dividing the business into processes instead of functions

Optimising Technological Processes

• Modelling processes to identify opportunities
• Budgeting, forecasting and profitability analysis

Successfully implementing change

• Constructing a roadmap
• Gaining buy-in from employees and management
• Recognising the barriers to change and how to deal with them

Principles of Project Management

• Forming a project plan
• Critical success factors
• An introduction to project management risk

Project Monitoring and Project Change Control

• Effective use of tools and techniques
  • Process mapping
  • WBS
  • Gantt charts
  • Milestones
  • Critical path analysis

Building Successful Project Teams

• Leading a successful project
• Communication and group decision making
• Cross-functional teams
• Roles within a team
• Team motivation

Leading and Managing Change

• Psychology of change
• Becoming a positive change agent
• Overcoming resistance to change
• Recognising the impact of change on the environment
• Internal communication

Project Evaluation & Conclusions

• Communicating and presenting project results
• Dealing with project shortfalls
• Identifying lessons learned