Open Courses

Recruitment and Selection

• Preparing for selection interviews
• Effective listening and questioning skills
• Identifying talented individuals

Building a High Performance Team

• Establishing team roles and responsibilities
• Encouragement of mutual respect and co-operation
• Running effective and productive meetings
• Developing strategies for the team
• Forecasting, establishing objectives, setting targets

Plans and Performance

• Reviewing performance and how to handle poor performance
• Positive and negative feedback
• Coaching styles and techniques

Effective Communication Skills

• Utilising NLP to improve communication skills
• The power of positive language
• Communication barriers
• Verbal and non-verbal communication
• Applying assertiveness in team briefings
• Conflict resolution within the team

Managing Remote Teams

• Identifying the challenges and opportunities of remote working
• Understanding the emotional, psychological and physical requirements of remote workers
• Developing and implementing communication systems and processes using technology such as online forums and online virtual meetings
• Supporting and developing the team from a distance