Open Courses

Achieving World Class Performance



The role of the manager is central to the development of an organisation and its people, and as such is increasingly more complex and challenging. This course introduces participants to the versatile issues involved in management and equips them with the most recent management tools, techniques and skills required to be successful and to help their organisation achieve World-Class performance.

Who should attend

This challenging course is designed for professionals and team members and those who wish to gain the knowledge and understanding of the latest management skills and techniques.


Effective Management

  • The role and responsibilities of management in a world class environment
  • Identifying when to apply different management styles
  • Managing and planning your time effectively

Understanding and Managing Individual Behaviour

  • Communicating with confidence
  • Understanding individual differences and work behaviour
  • Motivation, evaluation, feedback and reward

Team Management and Development

  • Implementing teamwork through the collective mind
  • Delegating tasks successfully
  • Training and coaching a team to success

Management of Change

  • Forces for change
  • Managing organisational change
  • Re-energising a mature organisation

Aligning Organisational Objectives

  • Understanding organisational design and strategy
  • Benchmarking world class organisations
  • Balanced Scorecard
  • Improving operations according to strategic goals

At the end of this course delegates will be able to:

  • Understand different management styles
  • Apply motivational tools and techniques
  • Effectively manage change
  • Apply a Balanced Scorecard system
  • Identify best practice through benchmarking
  • Implement effective communication
  • Organise work-flow and manage time effectively
  • Coach and mentor team members to improve performance
  • Coaching and Mentoring
  • Communication
  • Delegation
  • Giving Constructive Feedback
  • Managing Change
  • Managing Individual Behaviour
  • Motivating Staff
  • Reward Management
  • Strategic Planning, Formulation and Design
  • Teamwork
  • Time Management
  • Training Staff

VAT: Courses held in London are subject to VAT at the current rate