Knowledge Resource Centre

Feedback

A process that forms part of training programmes, change procedures and projects. Feedback maximises the potential of learning by making individuals and groups aware of relevant strengths and areas for improvement. Feeding back information provides individuals with an opportunity and a valid conduit for the identification and suggestion of ways to improve business performance. In a training setting, feedback allows the objectives of the learning process, i.e. to impart information or skills, to be accurately assessed.