Effective Secretarial Skills Using IT (SS10)

objectives

PA’s and secretaries have an important role to play in the success or failure of their department & ultimately their contribution towards the effectiveness of the organisation as whole.  

who should attend

This highly practical programme is suitable for PA’s , secretaries and  all those who wish to gain the necessary computer skills needed to perform their duties efficiently.

programme profile

• Creating a stimulating and productive work environment
  • Understand the typical responsibilities of an office manager/secretary
  • Set SMART objectives
  • Planning projects and meeting deadlines
  • Eliminating time wasters
• Effective recruitment and development of key asset –people
  • The current and future role of HR in an organisation
  • The key HR responsibilities for the PA
• Essential communication skills 
  • Writing a proposal or business case
  • Presenting a case orally
  • Overcoming objections and concerns
• Handling customer professionally
  • Build the trust and confidence of customers
  • The importance of customer care
  • Handling more difficult situations effectively and say 'No' constructively
• The advanced techniques and features that Word has to offer
  • Managing large documents with breaks
  • Handling different page layouts and headers and footers
  • Revision markers
  • Handling pictures with captions and cross reference
• Using Excel techniques and features of Excel
  • Creating and Modifying Charts
  • Calculating with Advanced Formulas
  • Sorting and Filtering Data
• Harness the powerful features of Microsoft Outlook
  • Overview of Outlook Features
  • Creating, setting, formatting and send messages
  • Filing e-mails and folder management
  • Notes and diary Feature
• Finance for PA and Secretaries
  • An introduction to basic concepts – profit/cash/revenue/capital
  • Budgets – planning and control
  • Cash flow forecast

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