Performance Management & Organisational Behaviour (OB37)

objectives

As the first decade of the 21st century moves on, with all of the swift changes impacting managers, it is still the people who will provide an organisation’s services or products. This programme is about people who work in organisations – their needs, thoughts, behaviours and emotions.

This programme will also familiarise participants with the concepts of a performance management framework and the methods needed for building and implementing this framework.

who should attend

This highly participative programme is designed for middle and senior managers, team leaders and those who wish to be able to probe and diagnose organisational situations in an attempt to understand, interpret and predict behaviour and to increase self-awareness. This programme is also aimed at the decision makers who wish to create an overall corporate culture to achieve excellence and sustain competitive advantage.

programme profile

• The field of organisational behaviour
  • Organisational culture
  • Vision, mission and values
• The value of performance management
  • Linking organisational strategy to team and individual performance
  • Balanced Scorecard
• Recruiting the right staff
  • Interviewing and selection
• Understanding and managing individual and team behaviour
  • Motivating staff for better performance
  • Evaluation, feedback and reward
  • Organisational stress
  • Group behaviour and teamwork
  • Inter-group conflict and negotiation
• Knowledge Management – make a difference
  • Why knowledge is important
  • A handle on knowledge management
  • Transfer ability: Knowledge on the move
• Organisational processes
  • Role and styles of leaders
  • Effective communication skills
  • Problem solving and decision making
• Organisational design, change and innovation
  • Managing organisational change and innovation
  • Impediments and learning conditions
• Organisational scenario planning
  • Planning for multiple outcomes
  • Preparing for uncertain events
  • Contingency planning
• Implementing continuous learning within an organisation
  • The ‘Learning Organisation.

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