Office Management & Effective Administration Skills (MA38)

objectives

To develop the interpersonal and professional skills required by office administrators and personal assistants.

To provide them with a practical overview of the managerial duties, responsibilities and the essential knowledge required to fulfil their role successfully.

who should attend

This effective programme is intended primarily for office managers, executive secretaries and personal assistants to directors and executives.

programme profile

• The effective role of communication skills in the support team
• Organising: allocating resources, delegating, using time effectively, setting priorities, dealing with routine
• Planning: forecasting, establishing objectives, setting targets
• Control: checking performance against plans
  • The office manager‘s contribution to the management team
• Tools and techniques for creative thinking
• Managing difficult people and resolving conflicts
• Problems related to change and overcoming barriers
• Oral reporting and listening skills
• Anticipating the impact and implication of pressure on executives, and exploring ways to implement action plans to remove or reduce the causes
• Making yourself indispensable
• Minimising the stress of change
• Challenges and opportunities for the office manager

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