The Essential Management Skills for World Class Performance (M62)

objectives

This programme will introduce participants to the most recent management tools and systems to achieve World-Class performance. Through tutorial sessions, coupled with practical exercises, participants will acquire the knowledge and necessary skills to manage performance and effect change successfully in their organisations.

who should attend

This challenging programme is designed for managers, directors, team leaders and decision-makers who wish to gain knowledge and understanding of the latest management skills and techniques.

programme profile

• The management role and leadership
  • The role and function of management
  • Leadership development and effectiveness
• Organisation development
  • Stages of development
  • Factors affecting growth
• Understanding and managing individual behaviour
  • Individual differences and work behaviour
  • Motivation, evaluation, feedback and reward
• Management of change and innovation
  • Forces for change
  • Managing organisational change
  • Re-energising the mature organisation
• Team management and development
  • Group thinking – team working
  • The collective mind
• Creativity and quality
  • Methods for idea generation and creative stimulation
  • Mental aerobics and creative thinking exercise
  • Total Quality Management
  • Continuous improvement
• Understanding business finance
  • Budgeting and cost control
• Aligning company’s objectives
  • Benchmarking
  • Balanced Scorecard
• Effective negotiation skills
• Problem solving and decision making

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