Effective Management for Supervisors & Newly Appointed Managers (SC31)

objectives

This practical programme deals with people management issues. Delegates will be introduced to the fundamental skills and techniques necessary to manage effectively. They will also learn how to focus on the more challenging tasks such as planning, innovation and facilitating teamwork. Tutorial sessions, case studies and practical exercises make this an action packed programme.

who should attend

This programme is designed for supervisors, newly appointed / prospective managers and those who wish to gain the knowledge, understanding and necessary skills to manage effectively. It is also suitable for employees who are considered to be ready for further development.

programme profile

• The role of Supervisor/Manager
  • Key tasks and competencies
• Appreciating the organisation’s goals and purpose
• Delegation and work allocation
• Recruitment and selection
• Motivating staff for better performance
  • Coaching and counselling
  • Performance appraisal
  • Team building and co-operation
• Communication and assertiveness
  • Being an effective meeting leader
• Dealing with difficult people and situations
• Introduction to leadership thinking and styles
• Problem solving and decision making
• Setting targets and priorities in conjunction with other departments
• Creativity and quality
  • Competitive thinking
  • Quality standards
• Self management
  • Goals and objectives setting
  • Managing time, yourself and others