Developing Interpersonal Skills & Group Dynamics (DS7)

objectives

To introduce participants to a range of models, methods and techniques that are designed to develop their communication and relationship skills for better results. The programme has been created to provide the opportunity for practise and individual development.

who should attend

This interactive programme is aimed at leaders, managers, and executives at all levels who need to influence, coach, persuade, manage conflicts and effectively control a variety of people to achieve positive outcomes and thriving results.

programme profile

• Core communication and relationships skills
  • Building rapport, understanding others, empathy
  • Questioning and listening
• Emotional Intelligence
  • Effective people management
• Behavioural skills in meetings and briefing sessions
• Conflict management and resolution
• Key Interviewing skills
• Selection interviewing
  • Competency based interviewing
• Appraising performance
  • Motivating for continuous improvement
  • Defining the barriers to effective appraisals and reviews
• Correcting poor performance
  • Giving developmental feedback and constructive criticism
• Influencing and persuading
  • Upwards, sideways and downwards
• Presentation Skills and public speaking
  • Structure, planning, preparation and delivery
• Team effectiveness
  • Characteristics of successful teams
  • Leadership in teams
  • Developing a creative climate
• Group dynamics
  • Understanding and observing group behaviour
  • Identifying needs and expectations
  • Ensuring engagement of all members

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