The Complete Management Programme (M100)

objectives

To provide participants with a comprehensive knowledge and understanding of the skills needed for effective management.

This programme will also provide a foundation from which delegates can recognise and develop their individual communication and organisational skills. Through case studies and practical exercises, they will gain the skills needed for effective leadership.

who should attend

This highly recommended programme is designed for managers, executives, directors and all personnel, who wish to enhance their skills and capability, for effective management and improved practice.

programme profile

• Management and Leadership
  • Management styles
  • Intelligent leadership
• Understanding the business
  • Organisation culture
  • Vision, values and Mission
  • Current business trends
• Total quality management (TQM)
  • Benchmarking
  • Achieving customer satisfaction
• The Six Sigma
  • History and the need for Six Sigma
  • Scientific, customer based approach
  • Corporate improvement
  • Creating the cultural structure for Six Sigma
• Developing people
  • Influencing, motivating and appraising
  • Coaching and mentoring
  • Managing conflict
• Team building and control
  • Delegation and empowerment
• Communication skills and assertiveness
  • Types and uses of communication
  • Neuro-Linguistic Programming (NLP)
• Negotiation skills
  • Aspects of negotiation – suppliers and internally
• Effective presentation skills
• Problem solving and decision making
• Budgeting and cost control
  • Understanding business finance

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