Communication, Assertiveness & Negotiation Skills (CN27)

objectives

To equip participants with the understanding and confidence to communicate and negotiate with clients, customers, suppliers, and other business associates.

Practise in one-to-one and group negotiations will help to enhance communication and negotiation skills, upon which business success or failure can depend.

who should attend

This programme is designed for all those in managerial and administrative positions, who recognise communication and negotiation as key factors in enabling them to control what is both a complex and sophisticated activity.

programme profile

• Theories of behavioural and interpersonal relationships
• Types and uses of communication
• The need to communicate
• Barriers to communication
  • Lack of understanding
  • Limited skills
• Report writing and effective presentation skills
• Managing difficult people
• Identifying methods and techniques of applying assertiveness effectively
• NLP (Neuro – Linguistic Programming)
• Use of the key skills, tactics and behaviour of negotiation
• Characteristics of a successful negotiator
• Preparing and developing the optimum strategy and productive negotiating parameters
• Creating “Win-Win” opportunities
• Anticipating how to deal with rejection and impasse
• Identifying your own optimum negotiating style and how to employ to the best effect
• The essential skills of negotiation
• Creating lasting commitment to agreement

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