The Advanced Development Programme for PA’s & Secretaries (PA40)

objectives

This programme is designed to enable delegates to improve their skills portfolio and to make them an indispensable part of their companies’ management team. PA’s and secretaries have a crucial role to play in contributing towards the effectiveness of an organisation.

This innovative programme is designed to give participants an understanding and appreciation of the role and scope of the function. It will also to help them develop the knowledge and skills required to enhance their contribution and effectiveness.

who should attend

This highly participative course is designed for current and aspiring secretaries/PAs who wish to develop their managerial skills and confidence in order to gain an in-depth mastery of their role and responsibilities.

programme profile

• Developing Management Skills
  • Making and communicating decisions clearly
  • Overcoming concerns and objections
• Effective Communication Skills
  • Writing a proposal or business case
  • Decision making
  • Generating options for problem solving
• Presenting Information
  • Practising presentation skills – keys to success
  • Preparing and giving a brief presentation
• Information Systems
  • Using information systems effectively
  • Understanding the issues of security and protection
• HR administration support
  • Select and recruit the right people
  • Manage performance – understand the effects of reward and appraisal
  • Handling the ethical and disciplinary issues
• Understanding business finance
• The need for financial controls
• Learning the importance of budgets
• Understanding financial statements – the basic concepts and jargon
• Project Skills
  • What makes a successful project
  • Building strong relationships with all parties in the project
• Personal Development
  • Time management
  • Negotiate successfully with others

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