The Essential Management Skills for World Class Performance

Rick Martin

Turbulent economic times and a constantly changing market place demand that modern organistaions strive to achieve total organisational excellence. This course will introduce participants to the most recent management tools and systems that enable an organisation to achieve World-Class performance. Through tutorial sessions coupled with practical exercises, participants will acquire the knowledge and necessary skills to manage performance and effect change successfully in their organisations.

WHO SHOULD ATTEND

This challenging course is designed for managers, directors and decision-makers who wish to gain knowledge and understanding of the latest management skills and techniques required to achieve world-class performance.

COURSE PROFILE

Management and leadership

- The management role – key skills and attributes

- Leadership development and effectiveness

Organisation development

- Organisational design and strategy

- Stages of development

- Factors affecting growth

Understanding and managing individual behaviour

- Individual differences and work behaviour

- Motivation, evaluation, feedback and reward

Team management and development

- Group thinking – team working

- The collective mind

Management of change

- Forces for change

- Managing organisational change

- Re-energising the mature organisation

Creativity and quality

- Methods for idea generation and creative stimulation

- Mental aerobics and creative thinking exercise

- Total Quality Management

- Continuous improvement

Understanding business finance

- Budgeting and cost control

Aligning the company objectives

- Benchmarking

- Balanced Scorecard

Effective negotiation skills
Problem solving and decision making

SKILLS ATTAINED

At the end of this programme delegates will be able to:

Develop leadership skills
Apply motivational tools and techniques
Encourage creative thinking and innovation
Effectively manage change
Apply a Balanced Scorecard system
Identify best practice through benchmarking
Understand fundamentals of business finance
Effectively use tools and techniques for decision making and problem solving
Understand Total Quality Management and quality assurance standards
Apply win-win negotiation techniques

COURSE DATES

COURSE REF: M62
Mar 12 '12 - Mar 23 '12
May 14 '12 - May 25 '12
Jul 02 '12 - Jul 13 '12
Oct 01 '12 - Oct 12 '12
£5,500.00

TESTIMONIALS

"'I really enjoyed the course. It was very useful and well organised.'"
I. El-Zawahry, KPC Kuwait