David Allen

To provide participants with a comprehensive knowledge and understanding of the skills needed for effective management. This course will also provide a foundation from which participants can recognise and develop their individual communicational and organisational skills. Through case studies and practical exercises they will gain the skills needed for effective leadership.

WHO SHOULD ATTEND

This highly recommended course is designed for managers, executives, directors and all personnel who wish to enhance their skills and capability for effective management and improved practice.

COURSE PROFILE

• Management and leadership

-          Role and profile of managers/leaders

-          Management styles

-          Intelligent leadership

• Understanding the business

-          Organisation culture and design

-          Vision, values and mission

-          Current business trends

• Total Quality Management (TQM)

-          Benchmarking

-          Achieving customer satisfaction

-          Continuous improvement strategies 

• Talent management

-          Developing strategies for attracting and retaining top talent

-          Winning the “War on Talent”

• Developing people

-          Planning and implementing a systematic approach to training

-          Developing effective evaluation techniques

-          Conducting successful meetings and managing time

-          Coaching and mentoring

• Team building and collaboration

-          Delegation and empowerment

-          Dealing with challenging people

• Performance management 

-          Performance review, appraisal and assessment tools

-          Reward  management

• Communication skills and assertiveness

-          Types and uses of communication

-          Neuro-Linguistic Programming (NLP)

• Negotiation skills

-          Aspects of negotiation - suppliers and internally

• Budgeting and cost control

-          Understanding business finance

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SKILLS ATTAINED

At the end of the course delegates will be able to:

• Identify their own management style
• Create an inspiring vision
• Implement Total Quality Management
• Achieve competitive advantage through benchmarking
• Deal with challenging people and managing conflict
• Manage and retain talent
• Engage in NLP communication
• Conduct successful negotiations
• Build and manage dynamic teams
• Coach and mentor for improved performance
• Manage departmental/divisional budget