Simon Bernadino

The ability to communicate effectively is critical in achieving sustained performance and business excellence. Business professionals must have the understanding and self-confidence to effectively present and communicate with clients, customers, suppliers and other business associates. Throughout this course, challenging one-to-one and group activities will help participants to enhance their communication skills, become more assertive and improve their proficiency in presenting both on their feet and in writing.

WHO SHOULD ATTEND

This course is designed for all those in managerial and administrative positions who recognise that good communication and presentation skills are key factors in enabling them to achieve outstanding performance within the workplace.

COURSE PROFILE

• Theories of behavioural and interpersonal relationships
• Types and uses of communication
• Barriers to communication

-          Lack of understanding

-          Limited skills

• Identifying methods and skills of applying assertiveness and its impact on communication

-          Your assertive rights; the art of saying “No”

-          Handling conflict

• Using Neuro Linguistic Programming (NLP) tools in communication

-          Improving personal and interpersonal relationships

• Cross-Cultural Communication

-          Developing greater sensitivity to cultural differences

-          Avoiding potential cross-cultural pitfalls

• Introduction to Presenting

-          Identifying good & bad habits

• Planning and Preparing Effective Presentation

-          Tips on dealing with nerves and building self confidence

• Delivering a presentation

-          Speaking with confidence whilst reading audience body language   

-          Conveying your message clearly and to the point: appreciating the do’s and don’ts

• Public speaking techniques

-          Understand the dynamics of public speaking

-          Differences between presentations and public speaking

• Dealing with spontaneous situations

-          Thinking on your feet

• Preparing and conducting effective meetings

-          Roles and responsibilities

-          Meeting structure and effectiveness

• Report writing

-          Structuring and delivering a written report

SKILLS ATTAINED

At the end of the course participants will be able to:

• Use effective communication skills
• Apply assertiveness when managing difficult situations and people
• Employ NLP to enhance communication skills
• Understand the techniques of effective presentations
• Understand cross-cultural communication 
• Critically assess their own presentation style
• Overcome anxiety through adequate preparation and planning
• Effectively apply tools and techniques essential for delivering well-structured and powerful presentations
• Engage and influence the audience while successfully maintaining their attention
• Deliver authentic and inspirational presentations with an impact
• Prepare and present a written report
• Run and deliver productive meetings