Kyle Jaggers

In order to fulfil a role of a supervisor and achieve results through effective supervision of staff requires a range of skills. This course will provide participants with the skills necessary to increase work effectiveness and acquire an improved understanding of how to perform as a manager or supervisor in the workplace. NLP is the difference that makes the distinction between those who excel and those who get by; it will give participants new skills to communicate, motivate, influence, negotiate, lead, and empower.

WHO SHOULD ATTEND

This practical course is designed for prospective managers, supervisors, team leaders, department heads and those who wish to obtain necessary skills for leading an effective team and work flow.

COURSE PROFILE

• Identifying the role of supervisor/team leader
           o Recognising the differences and similarities
           o Understanding the fundamentals of the role
• Appreciating the organisation's goals, purpose and key tasks
           o Recognising what impact goals have on task completion
• Creativity and business process mapping
           o Implement, monitor and maintain  improvements
• The team work approach
           o Teambuilding and co-operation
           o Motivation and direction
           o Coaching and counselling
           o Performance appraisal
• The advanced skills necessary for recruitment and selection
           o Realising the process of selecting the right candidate
• Introduction to leadership thinking and styles
           o Understanding as a leader what you preferences
• Organising the work flow
           o How to apply tools and techniques to organise the flow of work
• Setting targets and priorities in co-operation with other departments
           o Understanding collaboration
           o Recognise the impact on teams when setting and achieving targets
• Understand the definitions, principles and benefits of NLP and its use in business
           o Five Pillars of NLP and how they apply across so much of everyday life
           o Enhancing your business and personal success
• Develop greater flexibility to respond to your environment
           o Motivate and manage yours and others emotions
           o Know how to set well-formed outcomes/goals and take action
• Effective Communication and influence
           o Building rapport quickly with everyone you interact with
           o Improving results by challenging what limits your performance
• Solving and resolving problems and conflicts
           o Problem solving and decision making
           o Build good quality relationships
           o  replacing conflict with co-operation
           o Become more creative and embrace change and new challenges
• Interpersonal relationship skills
           o Improve personal supervision/appraisals and discipline of staff
           o Become an effective team member and leader of a team

SKILLS ATTAINED

At the end of the course delegates will be able to:

• Build dynamic teams
• Conduct staff appraisals
• Coach and counsel their staff
• Identify leadership styles
• Make management decisions and effectively solve problems  
• Apply motivational tools and techniques
• Introduce effective recruitment strategies
• Enhance performance at meetings, negotiations, and presentations
• Influence, lead, empower and motivate others
• Develop creativity and flexibility in day-to-day business
• Change unwanted behaviours and habits in positive ways
• Recognise and use powerful language patterns
• Build and maintain rapport - the key to successful relationships
• Increase flexibility of behaviour