Cathy Sibley

To equip participants with the understanding and confidence to communicate and negotiate with clients, customers, suppliers, and other business associates. Participants will be exposed to group negotiations and one-to-one exercises which will enable them to communicate effectively, negotiate successfully and enhance business performance.

WHO SHOULD ATTEND

This course is designed for all those in managerial and administrative positions, who recognise communication and negotiation as key factors in enabling them to effectively manage ongoing business activities.

COURSE PROFILE

• Theories of behavioural and interpersonal relationship
• Types and uses of communication
• The need to communicate
• Barriers to communication

-          Lack of understanding

-          Limited skills

• Report writing and effective presentation skills
• Managing difficult people
• Identifying methods and techniques of applying assertiveness effectively
• NLP (Neuro - Linguistic Programming)
• Use of the key skills, tactics and behaviour of negotiation
• Characteristics of a successful negotiator
• Preparing and developing the optimum strategy and productive negotiating parameters
• Creating "Win-Win" opportunities
• Anticipating how to deal with rejection and impasse
• Identifying your own optimum negotiating style and how to employ to the best effect
• The essential skills of negotiation
• Creating lasting commitment to agreement

SKILLS ATTAINED

At the end of this course participants will be able to:

• Use effective communication skills
• Employ dynamic and engaging interpersonal skills
• Manage a range of difficult situations and challenging people
• Create win-win results through successful negotiations
• Utilise NLP tools and techniques to enhance communication
• Develop effective presentation skills
• Develop the art of report writing